Agency Services Support Specialist

2 weeks ago

Lansing, Michigan, United States Michigan Farm Bureau Full time


Agency Services Support Coordinator

Job Overview

Objective

The primary role of the Agency Services Support Coordinator is to provide essential assistance to the Agency Services manager, the Agency Services team, and the Agent Development Office (ADO) personnel and agents. This position entails coordinating requests for office services as needed, leading the Virtual Support Program's coordination and execution, which includes managing communications with the field force, monitoring call volumes, and creating team schedules. Additionally, the coordinator will prepare, document, and deliver training on departmental functions for users as required. The role also involves reviewing procedures, workflows, and solutions, making recommendations for enhancements, and performing quality control, monitoring, and periodic audits of Call Center operations to ensure accuracy. Building strong relationships with underwriting, claims, and customer service departments is crucial, as the coordinator will act as a liaison to the ADO team.



Key Responsibilities

Responsibilities

1. Lead the coordination of the Virtual Service Support by managing the creation and communication of service opportunities, registrations, approvals, and denials to the field force.

2. Assist the Agency Services manager in coordinating all ADO office building, relocation, or equipment servicing and installation appointments, collaborating with vendors as necessary.

3. Manage all ADO invoices related to office operating expenses, building services, vendor accounts, and miscellaneous office purchases.

4. Coordinate phone and system permissions for ADO staff and agents who are relocating to or from an Agent Development Office. Collaborate with regional coordinators to understand the processes for new agents and solicitors, ensuring ADO staff and agents have the appropriate permissions established.



Qualifications

Required Qualifications

- A Bachelor's degree is required, preferably with a focus on insurance, business, finance, or management, or equivalent experience may be considered.

- Proficiency in computer usage and the Microsoft Office Professional Suite is required.

- A commitment to pursuing ongoing job-related training and education is required.

- Designations in AINS, CIC, API, or AU are required or actively being pursued.

- A Property/Casualty license with the state of Michigan is required.

Preferred Qualifications

- Experience in the insurance industry is preferred.

- Background in process improvement is preferred.

- Experience working on a project team is preferred.

- Professional achievements in AICPCU programs are preferred.

*This position allows for remote work from a personal residence in Michigan.

Note: Michigan Farm Bureau offers a comprehensive benefits package including medical, dental, vision, and 401K.

PM19


Equal Opportunity Employment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Desktop Support Specialist

    6 days ago

    Lansing, Michigan, United States Desktop & Depot Support Full time

    Job SummaryWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Lansing, Michigan.Key ResponsibilitiesProvide workstation software break-fix support to ensure seamless IT operations.Perform IMAC tasks, including PC installs, moves, adds, and changes, to maintain a stable IT environment.Load images...

  • Residential Support Specialist

    2 weeks ago

    Lansing, Michigan, United States Mid Michigan Recovery Services Inc Full time

    Job OverviewThe Residential Support Specialist plays a crucial role in safeguarding the well-being, rights, and dignity of individuals within the residential programs of Mid-Michigan Recovery Services Inc. (MMRS). This position is dedicated to ensuring that the living environment is not only clean and safe but also conducive to the therapeutic goals of the...

  • Residential Support Specialist

    2 weeks ago

    Lansing, Michigan, United States Mid Michigan Recovery Services Inc Full time

    Job OverviewThe Residential Support Specialist plays a crucial role in safeguarding the rights, safety, and dignity of individuals in the residential programs offered by Mid-Michigan Recovery Services Inc. (MMRS). This position is dedicated to ensuring that the living environment is not only clean and safe but also conducive to the therapeutic goals of the...

  • Family Support Specialist

    2 weeks ago

    Lansing, Michigan, United States Wellspring Lutheran Services Full time

    Position Overview Thank you for considering a role with Wellspring Lutheran Services as a Family Support Specialist within the MiFT Program. Our organization is dedicated to assisting families and children in need through a holistic approach, emphasizing the strengths of individuals to foster meaningful change.As a Family Support Specialist, you will...

  • Family Support Specialist

    2 weeks ago

    Lansing, Michigan, United States Wellspring Lutheran Services Full time

    Position Overview Thank you for considering a role with Wellspring Lutheran Services as a Family Support Specialist within our innovative MiFT Program. Our organization is dedicated to assisting families and children in need through a holistic approach that emphasizes individual strengths to foster sustainable change.As a Family Support Specialist, you will...

  • Family Support Specialist

    2 weeks ago

    Lansing, Michigan, United States Wellspring Lutheran Services Full time

    Position Overview Thank you for considering a role with Wellspring Lutheran Services as a Family Support Specialist within our MiFT Program. We are a statewide nonprofit organization dedicated to assisting families and children in need, utilizing a holistic approach to service delivery. Our mission is to identify and enhance the strengths of individuals and...

  • Agency Services Operations Coordinator

    2 weeks ago

    Lansing, Michigan, United States Michigan Farm Bureau Full time

    Agency Services Support CoordinatorJob ID: Type: Regular Full-Time# of Openings: 1Category: MarketingOverviewObjective of the Agency Services Support CoordinatorThe primary role is to provide essential support to the Agency Services manager, the Agency Services team, and the Agent Development Office (ADO) personnel and agents. This includes coordinating...

  • Procurement Specialist

    2 weeks ago

    Lansing, Michigan, United States Support Full time

    WelcomeWe invite you to discover the exceptional culture, talented individuals, rewards, and opportunities that make our organization unique. Make your next career decision a confident one.Qualifications: - Bachelor's Degree OR 4 years of relevant experience - 3 years of experience in managing risk controls, business processes, and policies - 3 years of...

  • Traveling CT Imaging Specialist

    2 weeks ago

    Lansing, Michigan, United States Next Move Services Full time

    Next Move Services is in search of a traveling CT Imaging Specialist for an exciting opportunity. Position Overview & RequirementsSpecialty: CT Imaging Specialist Field: Allied Health Professional Duration: 13 weeks 36 hours per week Shift: 12 hours, daytime Employment Type: TravelAre you looking for a rewarding Traveling CT Imaging Specialist position?...

  • Mobile Respiratory Care Specialist

    2 weeks ago

    Lansing, Michigan, United States Healthcare Support Full time

    Mobile Respiratory Care SpecialistHealthcare Support is currently seeking a Mobile Respiratory Care Specialist to take on a role in a dynamic healthcare environment.Benefits of this Mobile Respiratory Care Specialist position with Healthcare Support:• Immediate enrollment in Health Insurance• Dental Insurance• Life Insurance• Access to open...

  • IT Support Specialist

    7 days ago

    Lansing, Michigan, United States TEKsystems Full time

    About the Role:We are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a key member of our technical support team, you will be responsible for providing top-notch customer service and technical support to our clients.Key Responsibilities:Provide Tier I and Tier II technical support to clients via phone, chat, and emailAssist clients...

  • Insurance Client Support Specialist

    2 weeks ago

    East Lansing, Michigan, United States Worthy Insurance Group, LLC Full time

    Insurance Client Support SpecialistWorthy Insurance Group, LLC is seeking an enthusiastic Insurance Client Support Specialist to assist our Servicing Department. This role is ideal for individuals with a service-oriented background who are looking to enter the insurance sector or embark on a new professional journey. We are in search of proactive and...

  • IT Support Specialist

    1 week ago

    Lansing, Michigan, United States TEKsystems Full time

    Position Overview:TEKsystems is seeking a skilled IT Support Specialist to enhance our client's technical support team. This role offers an opportunity to advance within the IT sector by engaging with a diverse array of technologies.Key Responsibilities: Serve as the primary contact for technical assistance and support within the organization. Analyze,...

  • IT Support Specialist

    2 weeks ago

    Lansing, Michigan, United States TEKsystems Full time

    Position Overview:TEKsystems is seeking a knowledgeable IT Support Specialist to enhance our client's technical support team. This position offers a unique opportunity to advance within the IT sector by engaging with diverse technologies.Key Responsibilities: Serve as the primary contact for technical assistance and support within the organization. Analyze,...

  • Real Estate Closing Specialist

    2 weeks ago

    Lansing, Michigan, United States Sonic Title Agency Full time

    We are looking for a skilled and motivated Real Estate Closing Specialist to manage all facets of property transactions. In this pivotal role at Sonic Title Agency, you will be an integral part of a collaborative team that values your expertise and contributions.Key Responsibilities:Facilitate the preparation and issuance of title policies in conjunction...

  • Family Support Specialist

    2 weeks ago

    Lansing, Michigan, United States Wellspring Lutheran Services Full time

    Position Overview Thank you for considering a role with Wellspring Lutheran Services as a Family Preservation Worker within the MiFT Program. Our organization is dedicated to supporting families and children who require assistance, employing a holistic approach to service delivery that emphasizes individual strengths and promotes sustainable change. As a...

  • Family Support Specialist

    1 week ago

    Lansing, Michigan, United States Wellspring Lutheran Services Full time

    Position Overview Thank you for considering a role with Wellspring Lutheran Services as a Family Preservation Worker within the MiFT Program. Our organization is dedicated to supporting families and children who require assistance, utilizing a holistic approach to service delivery. We believe in recognizing and building upon the strengths of individuals to...

  • IT Support Specialist

    2 weeks ago

    Lansing, Michigan, United States TEKsystems Full time

    Position Overview:TEKsystems is seeking a skilled IT Support Specialist to join our dynamic team. This role offers an opportunity to enhance your career in the IT sector by engaging with a diverse array of technologies.Key Responsibilities: Serve as the primary contact for technical assistance and support within the organization. Analyze, troubleshoot, and...

  • Family Support Specialist

    2 weeks ago

    Lansing, Michigan, United States Wellspring Lutheran Services Full time

    Position Overview Thank you for considering a role with Wellspring Lutheran Services as a Family Preservation Worker within the MiFT Program. Our organization is dedicated to supporting families and children in need through a holistic approach that emphasizes individual strengths and fosters sustainable change. As a Family Preservation Worker, you will...

  • Social Services Coordinator

    1 week ago

    Lansing, Michigan, United States Wellspring Lutheran Services Full time

    About the RoleWellspring Lutheran Services is seeking a dedicated and compassionate Family Preservation Specialist to join our team. As a Family Preservation Specialist, you will play a vital role in supporting families throughout mid-Michigan, including Ingham, Shiawassee, and Livingston counties.Key ResponsibilitiesProvide concrete services, such as...