Customer Service Representative

3 weeks ago

Portland, Oregon, United States Staff My Agency Full time

Staff My Agency, a leading provider of innovative solutions, is seeking a highly motivated and customer-focused Receptionist and Customer Support Specialist to join our team. This exciting opportunity is perfect for individuals who are passionate about delivering exceptional service and building strong relationships with clients.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to effectively handle customer inquiries and resolve issues in a timely and professional manner. A Property and Casualty insurance license is required, and the successful candidate will be responsible for obtaining this license prior to start date.

The Receptionist and Customer Support Specialist will be responsible for:

  • Providing product and service information to customers
  • Managing incoming calls and resolving customer complaints
  • Keeping accurate records of customer interactions and processing customer accounts
  • Providing excellent customer service and ensuring high levels of customer satisfaction

In return for your hard work and dedication, you will receive:

  • A competitive base salary plus commission for every policy produced
  • $250/mo medical/dental/vision insurance reimbursement
  • Simple IRA retirement match up to 3%
  • 3 weeks of PTO every year with unlimited carryover
  • Licensing cost reimbursement after 90 days of employment
  • $2k raise to base salary every 4-6 months for meeting a high level of production
  • Valuable experience and growth potential/Opportunity for advancement within our office

To be successful in this role, you will need to possess:

  • A Property and Casualty insurance license (must be able to obtain prior to start date)
  • Strong phone contact handling skills and active listening
  • Comfortable with making outbound calls
  • Genuinely excited to help customers
  • Patient, empathetic, and passionately communicative; loves to talk
  • Ability to empathize with and advocate for clients when necessary
  • Strong problem-solving skills
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

This is an in-office position, and the ideal candidate will be able to make the commute to our office located in Portland, OR. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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