Warranty Claims Administrator
6 days ago
The Warranty Administrator plays a crucial role in ensuring seamless warranty claims processing and documentation for vehicle warranties at Metro Chrysler Jeep Dodge. This position requires strong administrative skills, attention to detail, and effective communication to maintain good working relationships with the Service and Parts Departments.
Key Responsibilities- Accurately code warranty claims and enter them into the dealership's automated system.
- Process warranty paperwork to ensure documentation and verify criteria required by the factory or distributor.
- Review warranty claims and correct any errors.
- Administer warranty parts identification and disposal.
- Maintain good working relationships with the Service and Parts Departments.
- Book and code warranty & internal repair orders.
- Stay up-to-date on all factory recalls and announcements.
- Reconcile all warranty receivables and work with the accounting department to obtain payments.
- Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
- Maintain all service and customer records as required by the warrantor.
The ideal candidate will possess excellent organizational skills, attention to detail, and effective communication skills. They will be able to work independently and as part of a team, with a strong focus on customer satisfaction and warranty claims processing.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
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