Assistant Service Manager

4 weeks ago


Springfield, Illinois, United States Murphy-Hoffman Full time
Job Title: Assistant Service Manager

Murphy-Hoffman Company, LLC is a leading provider of truck dealership services, and we are seeking an experienced Assistant Service Manager to join our team.

Job Summary:

The Assistant Service Manager will assist the Service Manager in overseeing the day-to-day operations of the Service Department, ensuring the highest quality standards of professionalism in serving customers and identifying their needs.

Key Responsibilities:
  • Assist the Service Manager in assessing present and future needs, trends, problems, and profit opportunities of the Service Department.
  • Ensure that approved policies and objectives are clearly understood and effectively communicated within the department.
  • Review and appraise the results of activities within the department and take appropriate action as necessary.
  • Maintain appropriate communication within and between all departments within the branch.
  • Develop and maintain policies and practices which will ensure positive customer relations.
  • Be familiar with the activities of competition, market conditions, and department operation; keep the Service Manager informed.
  • Coordinate the processing of Warranty Claims with the Warranty Manager and administer warranty and policy adjustments in the most advantageous manner for the customer, dealership, and vendor.
  • Provide daily supervision of Foremen.
  • Work with the Service Manager concerning customer complaints so they may be handled before the vehicle leaves the shop.
  • Monitor RO's on a daily basis and give instruction as to the closing of repair orders.
Requirements:
  • Minimum of two years' experience in service department management.
  • Must have a positive can-do attitude.
  • Must have good leadership skills.
  • Must have good communication and customer service skills.
  • Must possess a strong work ethic and commitment.
  • Must be willing to relocate.
Benefits:
  • Competitive Salary
  • Medical, Dental, and Prescription Insurance
  • Disability and Life Insurance
  • Paid Time Off program
  • 401k and Profit Sharing with Employer Match
  • Flexible Spending Account
  • Internal Promotion Opportunities
  • Tuition Reimbursement Program
  • On the Job Training
About Us:

Murphy-Hoffman Company, LLC is a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled



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