Auto Claims Customer Service Representative

3 days ago

Springfield, Illinois, United States O'Reilly Auto Parts Full time
Job Title: Auto Claims Customer Service Representative

O'Reilly Auto Parts is seeking a highly skilled Auto Claims Customer Service Representative to join our team. As a key member of our claims department, you will be responsible for providing exceptional customer service to our customers, field management, and claim administrators.

Key Responsibilities:
  • Complete accident reports for property, auto, and general liability losses
  • Transmit claim reports and related documentation to claim administrators
  • Provide initial and "triage" direction to managers for vehicle disposition, post-accident drug screens, repair protocol, team member injury management, etc.
  • Provide extensive telephonic customer service to field management, claim administrators, customers, etc.
  • Complete loss notices for auto, general liability, and property claims
  • Immediate notification to Director of Claims and Risk Administration, Claims Manager, and Claim Coordinators of accident of a serious nature
  • Provide administrative support and assistance to Claim Coordinators while following and adhering to claim guidelines/standards
  • Familiarity with and autonomous completion of assigned tasks such as, notification of states of uninsured motorists, ordering of police reports, file processing as provided by Claims Coordinator, follow up on subrogation files, sending file information to collections, and keeping record of dollars recovered
  • Providing auto accident notifications to 3rd party insurance carriers
  • Proficiency in the processing and accuracy of all claims is essential and timeliness and confidentiality are mandated
  • Consistent, accurate, and complete entry of data into claim management databases
  • Maintenance of claim files to include keeping current and accurate data, etc.
  • Liaison for Regional, District, and Store Managers concerning drivers training, policies, and procedures
  • Assist in the management of rental vehicle use to insure minimization of claims cost
  • Knowledge of company's operations and objectives, achieve balance between "properly adjusting" claims and being sensitive to "business" issues
  • Assist in the communication of point determinations to the Driving Eligibility Administrator
  • Administer program for obtaining claim data reports, including accident reports, vandalism reports, arrest reports, fire reports, and theft reports
Requirements:
  • High school diploma
  • Competency in Word processing, databases, spreadsheets, and other software
  • Excellent and professional written and verbal communication
  • Strong organizational skills
  • Proficient use of office equipment
  • Working knowledge of the Insurance Industry
  • 1 year or more previous work clerical experience
  • Supplemental experience in claim, legal, or risk management
Total Compensation Package:
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

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