Service Department Manager

6 days ago


Springfield, Illinois, United States Murphy-Hoffman Full time
Job Title: Assistant Service Manager

Murphy-Hoffman Company, LLC is seeking an experienced Assistant Service Manager to join our team. As a key member of our Service Department, you will assist the Service Manager in overseeing the day-to-day operations of the branch's Service Department.

Key Responsibilities:
  • Assist the Service Manager in assessing present and future needs, trends, problems, and profit opportunities of the Service Department.
  • Ensure that approved policies and objectives are clearly understood and effectively communicated within the department.
  • Review and appraise the results of activities within the department and take appropriate action as necessary.
  • Maintain appropriate communication within and between all departments within the branch.
  • Develop and maintain policies and practices which will ensure positive customer relations.
  • Coordinate the processing of Warranty Claims with the Warranty Manager and administer warranty and policy adjustments in the most advantageous manner for the customer, dealership, and vendor.
  • Provide daily supervision of Foremen.
  • Work with the Service Manager concerning customer complaints so they may be handled before the vehicle leaves the shop.
  • Monitor RO's on a daily basis and give instruction as to the closing of repair orders.
Requirements:
  • Minimum of two years' experience in service department management.
  • Positive can-do attitude.
  • Good leadership skills.
  • Good communication and customer service skills.
  • Strong work ethic and commitment.
  • Willingness to relocate.
Benefits:
  • Competitive Salary.
  • Medical, Dental and Prescription Insurance.
  • Disability and Life Insurance.
  • Paid Time Off program.
  • 401k and Profit Sharing with Employer Match.
  • Flexible Spending Account.
  • Internal Promotion Opportunities.
  • Tuition Reimbursement Program.
  • On the Job Training.

Murphy-Hoffman Company, LLC is an Equal Opportunity Employer / Veterans / Disabled.



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