Global Fulfillment Program Manager
6 days ago
Amazon Services LLC is seeking an experienced Supply Chain Manager to join our Global Specialty Fulfillment team. As a key member of our team, you will be responsible for owning strategic, tactical, cross-functional, and technology projects and programs within Amazon Supply Chain.
Key Responsibilities- Manage the full lifecycle of complex cross-functional programs with significant impact across multiple organizations.
- Develop the overall program strategy, tactically driving teams in and outside of your organization to deliver.
- Define the program mission, vision, and objectives, analyze data, and drive improvements that are quantified with metrics.
- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions.
- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources.
- Collaborate with customers, internal/external teams, and engineering teams to determine which projects to prioritize.
- Oversee gaps between teams, processes, and systems, helping teams reduce exposure to classic failure modes.
- Solve ambiguous problems and proactively identify and mitigate risks.
- Communicate and impact critical business initiatives with program managers, business leaders, and the executive team.
- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to milestones and performance across all projects.
- Engage with other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers.
- Take ownership of budgeting and financial management for projects.
- Bachelor's degree.
- 3+ years of program or project management experience.
- 3+ years of working cross-functionally with tech and non-tech teams experience.
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
- 2+ years of supply chain experience.
- Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
- Experience defining program requirements and using data and metrics to determine improvements.
- 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
- 3+ years of driving process improvements experience.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience building processes, project management, and schedules.
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