Guest Experience Manager

2 weeks ago

Nashville, Tennessee, United States Stand Out For Good Full time
About Us

At Stand Out For Good, Inc., we're dedicated to creating a sanctuary for our guests. Our rapidly growing women's fashion brand has 130+ locations in 40 states, offering a unique shopping experience that combines beauty, community, and social responsibility.

Our Mission

We're committed to making a difference in the world through our actions and partnerships. Our motto, 'Stand Out. For Good,' reflects our values and drives our initiatives, from Mission Mondays to our long-standing partnership with Coprodeli USA.

Job Overview

The Guest Lead plays a vital role in achieving store goals, including exceptional guest service, sales objectives, loss prevention, and merchandising presentation. This role requires a strong leader who can drive associate and guest engagement, provide exceptional service, and maintain a clean, well-maintained store environment.

Responsibilities
  • Lead and support management in achieving store goals
  • Direct activities to achieve world-class guest service, sales objectives, loss prevention, and merchandising presentation
  • Provide exceptional service to guests through relationship building, product knowledge sharing, and presenting a clean store environment
  • Coach associates on guest interactions to increase transactions and capture guest opportunities
  • Serve as Manager on Duty when managers are not present
  • Help develop team to accomplish store's business objectives through coaching, investment, retention, and motivation
  • Address guest concerns, coming to resolution when possible, and involving management where appropriate
  • Share information and communicate clearly to all levels of the team
  • Hold self and employees accountable for achievement of financial results and statistical standards
  • Manage conflict and coach by applying company's recommended processes, standards, and guidelines
  • Empower and involve associates in decision-making processes
  • Foster team commitment through support, relationship building, and recognizing individual contributions
  • Lead by managing through change and adversity
  • Acknowledge, interact, and build relationships with guests; create guest loyalty
  • Consistently receive positive, unsolicited guest feedback
  • Communicate effectively with store management and guests
  • Treat others fairly, with respect, and value differences; do not pass judgment on potential guests
  • Support an environment of learning and trust by acting as a positive role model
Requirements
  • Must be 18 years of age
  • Previous retail experience preferred
  • Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling, and/or squatting frequently
  • Ability to lift and carry 30 pounds regularly without assistance

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