Guest Experience Ambassador

1 week ago


Nashville, Tennessee, United States The Joseph, A Luxury Collection Hotel, Nashville Full time
About the Role

We are seeking a highly skilled and experienced Guest Experience Liaison to join our team at The Joseph, A Luxury Collection Hotel, Nashville. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our discerning guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities
  • Welcome guests to the hotel with a warm smile and a personalized touch, setting the tone for an exceptional stay.
  • Act as a liaison between guests and the hotel, ensuring their needs are met and exceeded, from arranging transportation to making reservations and providing insider knowledge on local attractions.
  • Provide a detailed orientation of the hotel, highlighting its unique features, amenities, and services, ensuring guests feel at home.
  • Collaborate with the concierge team to handle mail, facsimiles, and other guest requests, providing seamless support and ensuring a smooth stay.
  • Build lasting connections with guests, engaging in conversations, and providing personalized recommendations to enhance their experience.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision coverage, 401K, and paid time off.
  • A comprehensive training program to ensure your success in this role.
  • The opportunity to work with a talented team of hospitality professionals who share your passion for delivering exceptional service.
  • A dynamic and supportive work environment that encourages growth and development.
Requirements
  • Previous experience in a luxury hotel setting, preferably as a concierge, bellperson, or doorperson.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues alike.
  • A passion for delivering exceptional service and a commitment to exceeding guest expectations.
  • Ability to work a flexible schedule, including days, evenings, and weekends.


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