Guest Experience Ambassador

10 hours ago


Nashville, Tennessee, United States Squeeze Massage Full time

{"h1": "Transform the Massage Experience with Squeeze", "p": "At Squeeze, we're revolutionizing the way people experience massage. As a Guest Experience Representative, you'll play a crucial role in delivering exceptional service to our guests, ensuring they feel valued and supported throughout their journey with us.", "h2": "Your Key Responsibilities", "ul": ["Respond to guest inquiries via email, phone, and SMS, providing timely and accurate solutions to their concerns", "Leverage internal tools to support our Operating Partners and their teams via Slack, ensuring seamless communication and collaboration", "Expertly assist guests with downloading our app, setting up their account, booking appointments, and becoming a member, providing a seamless digital experience", "Serve as the liaison between guest feedback and internal teams, driving continuous improvement and excellence", "Demonstrate expertise in all technologies used to support guest inquiries, staying up-to-date with the latest tools and platforms"]}



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