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Technical Support Specialist
1 month ago
At Wilson Sporting Goods Co., we empower every human to live like an athlete. Our team is composed of individuals with unique backgrounds, points of view, and experiences. We seek out diverse voices and welcome all perspectives. Our culture is rich and diverse, where we learn from one another through empathy and inclusion.
We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference and who love to help others win. We believe that being an athlete isn't something you do, it's who you are. It's a universal code of conduct, a way of seeing the world and how you show up every day.
Key Responsibilities:
Provide end-user support for computer hardware and software, Active Directory account access, IP phones, Laser Printers, Label printers, mobile devices, and all other peripheral devices to internal team members. Handle escalations from level 1 analysts and provide documentation. Install, upgrade, and troubleshoot software-related issues. Provide high-level support on a large-scale environment for InTune/Jamf MDM solutions. Create and maintain Windows OS images using Microsoft deployment technology (MDT, WDS, and Autopilot).
Requirements:
A bachelor's degree in computer information systems, business, or a related field, plus 3-5 years of experience in a PC/Telecom network environment working with Mac OSX, Windows 11, 10, and Windows Server operating systems. Experience working with Internet-related applications, such as email and FTP clients, and web browsers, as well as experience with SCCM/InTune/MDM is also required. Familiarity with telecom protocols, SIP, PSTN, PRIs, etc. Experience configuring local security policies and group policy management. Experience configuring mobile devices (i.e., Android/iOS devices). Experience troubleshooting VPN technologies. Proficient in producing and editing video content. Good communication and interpersonal skills. Able to work efficiently both independently or as part of a team. 3CX, MCP, Mac OSX, Jamf, and/or A+ certifications are a plus.
What We Offer:
We offer an innovative, inclusive, and people-first environment with competitive benefits and perks, including paid time off for part- and full-time employees, education reimbursement, medical, dental, and vision, pre-tax transit discounts, 401(k) with company match, life insurance, paid parental leave, professional development opportunities, volunteering programs, team-building outings, and discounts on Wilson and Amer Sports products. Wilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.
