Patient Enrollment Coordinator
5 days ago
We are seeking a skilled Patient Enrollment Coordinator to join our team at the Knoxville Area Project Access. As a key member of our Navigation Specialist team, you will play a crucial role in ensuring that patients receive the healthcare services they need.
Responsibilities:
- Screen patient calls for eligibility and refer non-eligible patients to other resources
- Make outbound calls to new patient referrals to schedule intake appointments
- Schedule and complete patient intake appointments to apply for program enrollment
- Compile and submit completed patient applications for review and enrollment in the program
- Diligently document all patient information and interactions into our electronic health record system
- Complete annual continuing education and training as a Certified Application Counselor for the Health Insurance Marketplace and maintain licensure with the State of Tennessee
- Maintain accurate records of referral status and provider communication
- Mail re-enrollment letters and ensure patients have required documentation
- Achieve or exceed monthly enrollment goals
Requirements:
- Prioritize excellent customer service skills
- Bachelor's degree or equivalent experience
- Proficient computer skills, including Microsoft Suite
- Strong organizational and time management skills
- Experience in healthcare or insurance is preferred
- Bilingual Spanish skills are a plus
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