RN Triage Nurse

1 week ago


Knoxville, Tennessee, United States Covenant Health Inc. Full time

Job Summary:

We are seeking a highly skilled Registered Nurse to join our team as a Triage Nurse. As a key member of our patient care team, you will be responsible for coordinating the intake/admission/triage process, answering and processing all calls within the practice, and reporting to the Clinical Supervisor, Office Manager, and Operations Manager.

About the Role:

This is a full-time position working 80 hours per pay period on day shift. You will be working at Fort Sanders Perinatal Center, a leading provider of high-risk pregnancy care in East Tennessee. Our center has served women in the region for over 20 years, delivering more than 20,000 babies.

Responsibilities:

  • Answer all calls and triage patients as needed, or receive referrals inclusive of patient and insurance information based on provider contracts and staffing capacities.
  • Receive orders from medical directors as needed and communicate changes in patient assessment to them and other staff members as appropriate.
  • Document all calls and interventions/actions in messaging systems or charts.
  • Conduct initial telephone assessments of patients using approved protocols and discuss recommended actions with them.
  • Communicate within offices as needed.
  • Maintain current knowledge of agency policies and procedures.
  • Use software accurately to create and document clinical records, process, and retrieve information to meet patient needs.
  • Maintain current knowledge of compliance guidelines.
  • Submit and follow up timely with necessary information for obtaining authorization of services to be provided.

Qualifications:

  • Graduate of an accredited school of nursing with a diploma, ADN, BSN, or MSN degree.
  • Minimum of three (3) years of medical office triage experience preferred.
  • Excellent customer service skills required.
  • Experience with basic Microsoft Office preferred.
  • Valid Tennessee nursing license.

Salary: Estimated salary range $60,000 - $90,000 per year based on experience and location.



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