Front Desk Associate
5 days ago
Hotel Guest Services Representative
At Fairfield Inn & Suites, we're seeking a highly motivated and customer-focused individual to join our team as a Hotel Guest Services Representative. This role is crucial in delivering exceptional guest experiences, particularly during check-in and check-out. We offer flexible schedules to accommodate your needs.
- Key Responsibilities:
- Provide guests with information on hotel services and amenities, as well as local knowledge and attractions.
- Engage with walk-in customers to sell rooms and promote our hotel.
- Enter, change, post, and process reservations/charges to guest accounts using our computerized system.
- Respond promptly and professionally to guest inquiries about making reservations, account charges, complaints, and other matters.
- Inform housekeeping of room statuses and availability.
- Clean and maintain the front desk area.
- Balance the cash drawer.
- Work collaboratively with team members and stay up-to-date on the communication log.
- Set up breakfast and close/restart the hotel system each night.
Compensation and Benefits:
We offer a competitive starting wage of $12.00 or more per hour, based on your experience. Team members also enjoy substantially discounted room rates nationwide.
Schedule and Qualifications:
A part-time position is available for the 11 pm-7 am shift, while a full-time position is available from 11 pm to 7 am. Flexibility is required to cover nights, weekends, and holidays. To be eligible, you must be at least 18 years old and have a passion for delivering exceptional customer service. Prior hotel front desk experience is preferred, but not required.
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