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Customer Experience Supervisor

1 month ago

Jeffersonville, Ohio, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and experienced Customer Experience Supervisor to join our team at TJ Maxx. As a key member of our store leadership team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring prompt and courteous customer service.

Key Responsibilities:

  • Lead by example, engaging and interacting with all customers to create a positive internal and external customer experience
  • Promote a culture of honesty and integrity, maintaining confidentiality and upholding company values
  • Train and mentor Associates on front-end principles, personalizing the customer experience, and promoting loyalty programs
  • Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates
  • Address customer concerns and issues promptly, ensuring a positive customer experience
  • Ensure Associates execute tasks and activities according to store plan, prioritizing as needed
  • Communicate accurately and effectively with management and Associates, providing progress updates
  • Provide and accept recognition and constructive feedback, partnering with Management on Associate training needs
  • Ensure adherence to all labor laws, policies, and procedures, promoting safety awareness and maintaining a safe environment

Requirements:

  • Available to work flexible schedule, including nights and weekends
  • Strong understanding of merchandising techniques and capable of multi-tasking
  • Strong communication and organizational skills with attention to detail
  • Able to respond appropriately to changes in direction or unexpected situations
  • Team player, working effectively with peers and supervisors
  • Able to train others and have 1 year retail and 6 months of leadership experience

Benefits:

  • Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses
  • 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, adoption assistance

Compensation:

This position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Applicants with arrest or conviction records will be considered for employment.

At TJ Maxx, we value diversity and inclusion, and we are an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.