Customer Service Representative
4 weeks ago
Key Responsibilities:
- Greet and register guests, handling all phases of their stay
- Provide excellent customer service, responding to guest inquiries and resolving issues in a professional manner
- Manage front desk duties, maintaining a high level of organization and efficiency
- Multi-task and work effectively in a fast-paced environment, prioritizing tasks and meeting deadlines
- Maintain attention to detail, ensuring accuracy and quality in all aspects of the job
- Collaborate with team members to achieve common goals and provide a seamless guest experience
Requirements:
- Excellent communication, customer service, and time management skills
- Ability to work effectively in a team environment, providing support and assistance as needed
- Strong organizational and problem-solving skills, with the ability to adapt to changing situations
- Experience in Guest Services, with knowledge of the hotel industry and its best practices
- A positive attitude, with a commitment to providing exceptional service and ensuring guest satisfaction
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