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Customer Service Representative

1 month ago

Jeffersonville, Ohio, United States Integral Hospitality Full time

Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Fairfield Inn & Suites. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.

Key Responsibilities:

  • Greet and register guests, handling all phases of their stay
  • Provide excellent customer service, responding to guest inquiries and resolving issues in a timely manner
  • Manage front desk duties, including check-in, check-out, and room assignments
  • Maintain a high level of organization and attention to detail, ensuring efficient operations in a fast-paced environment
  • Collaborate with team members to achieve exceptional guest satisfaction and hotel performance

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong time management and organizational skills
  • Experience in customer service or a related field
  • Knowledge of the hotel industry and local area