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Customer Experience Manager

2 months ago

Jeffersonville, Indiana, United States T.J. Maxx Full time
T.J. Maxx Factory Shops Blvd. Destination Outlets 43128

Customer Experience Role:
As a Customer Experience professional, you will be responsible for promoting an exceptional customer experience. You will oversee a team of associates at the front of the store, train and coach them on personalizing the customer experience while promoting loyalty programs. You will address customer concerns and issues promptly and coordinate breaks for all associates.

Key Responsibilities:
• Promote an excellent customer experience
• Oversee a team of associates at the front of the store
• Train and coach associates on personalizing the customer experience
• Address customer concerns and issues promptly
• Coordinate breaks for all associates

What You'll Bring:
• Excellent customer service skills
• Ability to train and coach associates
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment

About T.J. Maxx:
T.J. Maxx is a leading off-price retailer offering a wide range of products at discounted prices. We are committed to providing an exceptional customer experience and creating a positive work environment for our associates.