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Customer Service Operations Associate

2 months ago

Wilmington, Delaware, United States Agilent Technologies Full time
Job Description

We are seeking a highly motivated and team-focused Service Contracts Customer Service Operations Associate to join our fast-paced and diverse work environment. As a key member of our Service Contracts Team, you will take ownership of providing an exceptional customer service experience.

Key Responsibilities:

  • Resolve issues throughout the quote to cash cycle, ensuring seamless customer experience.
  • Activate service contracts, ensuring timely and accurate execution.
  • Perform systemization modifications, maintaining data integrity and accuracy.
  • Make amendments to active service contracts, addressing customer needs and concerns.
  • Research billing and invoice inquiries, providing prompt and accurate responses.
  • Grow and maintain customer relationships, fostering long-term partnerships.
  • Interact with customers and coworkers via various communication channels, ensuring clear and concise messaging.
  • Adopt a continuous improvement mindset, identifying opportunities for process enhancements and driving implementation.

Qualifications:

  • Associate degree, certification, or combination of education and experience.
  • Customer service experience and a strong interest in working directly with customers.
  • Proficient in Microsoft suite, including Outlook, Excel, Word, and PowerPoint.
  • Strong math, communication, and organizational skills.
  • SAP/CRM experience preferred.
  • Ability to maintain a positive attitude and exceed customer expectations.
  • Capable of clearly conveying messages to diverse audiences.
  • Able to establish and maintain strong relationships.
  • Manage time effectively in a fast-paced environment.
  • Strong organizational skills and detail-oriented.
  • The ability to adapt to various customer situations and diverse personalities.
  • Ability to address complex issues in the best interest of the customer and the company.
  • Positively handle stress typical in a customer service environment.

About Agilent Technologies:

Agilent Technologies is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels and encourage individuals from all backgrounds to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation.