Clinical Solutions Consultant

1 week ago

Columbus, Ohio, United States ImpediMed Full time

The Clinical Solutions Consultant plays a pivotal role in articulating and showcasing the clinical advantages of ImpediMed's offerings, while adeptly addressing the business needs of our clients. This position enhances the pre-sales experience through engaging demonstrations of ImpediMed's innovative technology and supports the post-sales process by evaluating patient clinical workflows, ensuring that our solutions become integral to care standards within healthcare institutions.

Key Responsibilities:

  • Evaluate clinical workflow necessities and strategize, coordinate, and execute plans to secure clinical endorsement of ImpediMed's products and technology.
  • Deliver best practice insights regarding product integration and usage for all clients within the designated region.
  • Promote and expand the utilization of ImpediMed's solutions across client facilities.
  • Identify enhancements to existing programs to boost adoption, fulfill client requirements, and drive sales growth.
  • Facilitate installation and provide comprehensive training to new clients.
  • Present detailed information to Physicians, Allied Health professionals, and Administrative staff, highlighting the clinical benefits of ImpediMed's technology.
  • Gather and relay feedback from clients to inform product development.
  • Offer ongoing product support to users.
  • Organize and lead virtual meetings with stakeholders.
  • Represent ImpediMed at industry trade shows.
  • Continuously update knowledge of market trends and advancements in ImpediMed's technology to maintain expertise.
  • Collaborate with the Marketing team to enhance training and educational materials for clients and patients.
  • Provide constructive feedback to Product Development and Marketing teams.
  • Work alongside the Sales Department to foster program development.
  • Act as a clinical advocate during the sales process to identify potential upsell opportunities.
  • Communicate issues related to customer acceptance of ImpediMed's technology and products.
  • Ensure compliance with Vendor Hospital Credentialing requirements.
  • Safeguard the privacy and security of all Protected Health Information (PHI) and electronic PHI (ePHI) in accordance with HIPAA and other relevant regulations.

Essential Skills and Qualifications:

  • Exceptional written and verbal communication skills, particularly in delivering presentations to diverse audiences including healthcare professionals.
  • Familiarity with Electronic Health Record (EHR) systems.
  • Ability to work autonomously while managing multiple priorities in a dynamic, regulated environment.
  • Strong organizational and planning capabilities.
  • Proficient time management skills with a focus on meeting deadlines.
  • Ability to cultivate meaningful relationships and exercise discretion in all client interactions.
  • Understanding of clinical processes within healthcare settings.
  • Professional demeanor when engaging with clients.
  • Capability to simplify complex concepts for various audiences, from individual consultations to larger group presentations.
  • Preparedness to manage virtual interactions effectively.
  • Enjoyment in conducting virtual demonstrations and engaging with clients while maintaining professionalism.
  • Technical proficiency to troubleshoot issues while ensuring a calm and confident customer experience.
  • Ability to project professionalism and build rapport quickly in virtual settings.
  • Understanding of regulatory requirements and adherence to applicable standards.
  • Thorough knowledge of operational standards and regulations, including Standard Operating Procedures (SOPs) and Quality System Regulations (QSRs).
  • Competence in handling PHI and ePHI in compliance with HIPAA regulations.

Minimum Qualifications:

  • Associate's Degree in a life sciences discipline (e.g., nursing, physical therapy, exercise physiology).
  • At least five years of experience in the healthcare sector.
  • A minimum of five years of experience in a clinical role (e.g., nursing, ultrasound technology, physical therapy).
  • Experience in program or project management is essential.

Preferred Qualifications:

  • Bachelor's Degree in a life sciences field.
  • Prior experience with a medical device manufacturer is advantageous.
  • Experience in oncology and lymphedema cancer survivorship is preferred.

Work Environment:

  • This is a remote position requiring candidates to have a dedicated home office setup and reliable internet access.
  • Travel may be necessary, with a requirement of up to 50% for domestic engagements.
  • Moderate physical effort is expected, including the ability to lift and move equipment as needed.
  • This role may involve access to patient PHI and ePHI, necessitating compliance with HIPAA regulations.

What We Offer:

  • A dynamic work environment filled with passionate and diverse individuals committed to transforming healthcare.
  • Comprehensive benefits package including healthcare options, retirement plans, and employee assistance programs.

Equal Opportunity Employment:

We are dedicated to ensuring fair treatment for all qualified applicants, regardless of race, color, religion, genetic information, national origin, sexual orientation, gender identity, gender expression, pregnancy, age, disability, or any other protected status.

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