Clinical Solutions Manager

1 month ago

Columbus, Ohio, United States BD (Becton, Dickinson and Company) Full time

Job Description Summary

The MDS Clinical Solutions Manager will provide support for the MDS value offer solutions around our key growth initiatives while ensuring alignment with the US KDG strategy. This role will be responsible for sustaining existing customer-based solutions and customer experience that drive optimal outcomes for the US commercial and clinical teams across multiple product platforms to drive growth, efficiency, and performance

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of healthTM is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Summary:

The Clinical Solutions Manager will be responsible for developing clinical solutions in line with business objectives by identifying customer needs and working with internal stakeholders to develop value-added products/services that meet those needs. The position requires a strong understanding of healthcare systems, processes, and regulations, as well as experience in product development, marketing, or sales. The successful candidate will have excellent communication,, both written and verbal, highly organized and skilled in excel, and be able to work effectively across different departments and levels within the organization.

Key Responsibilities:

  • Work with analytics partner to track key metrics in relation to solution offerings
  • Coordinate with quality team to ensure timely submission of date to comply with PMS quality requests
  • Ensure commercial team is compliant and supported in customer engagement agreements- liaison between legal team, customers, and commercial team to remove barriers and ensure compliance
  • Support the implementation of solution programs designed to drive innovation, standardization, and utilization across the US MDS portfolios
  • Support all requests to aggregate, compare, manually calculate or visualize data that falls outside of automated tools
  • Support cross-BU development of clinical solutions/offerings
  • Deliver on key business objectives that promote growth in alignment with the US MDS product and innovation opportunities
  • Responsible for the development, execution, maintenance, and oversight of the Customer Experience program for US MDS utilizing the Qualtrics platform
  • Support LMS access and content questions through monitoring of LMS group mailboxes
  • Coordination closely with customer solutions and training and education sr managers to support field and customer requests
  • Support customer success stories from solution engagements-

Qualifications

  • Bachelor's Degree with 5 years of experience within a hospital setting. Managerial experience preferred.
  • Nursing Degree is preferred
  • Demonstrated success in providing and working with US MDS key customers around solutions to demonstrate the BD value proposition
  • Experienced in sales, or clinical sales implementation of medical devices
  • Demonstrated success in customer relationship management
  • Strong presentation skills, strong interpersonal skills, and project management capabilities

Competencies

  • Demonstrates high degree of learning agility and is a skilled "solutions" based professional
  • Experience in a hospital environment in a customer facing role understanding current and future market trends within the US Healthcare environment
  • Market knowledge of 6+ years of industry experience
  • Driven for Success and record of timely and effective execution in spite of multiple/conflicting priorities
  • Strong communication skills, both oral, written and presentation
  • Excellent Project Management Skills as demonstrated by ability to define scope and resources required, as well as execute project deliverables. Highly effective interpersonal skills and Emotional Intelligence that has resulted in positive relationship building, cultural savvy, openness, and good teamwork, all with a high degree of ethical standardsTrack record of Continuous and Versatile Learning , both formal and informal (by observation, by doing, and learning from mistakes)
  • Demonstrated business acumen
  • Experience with working with key associations in US either professional on a personal level, or within industry
  • Excellent internal/external relationships
  • Ability to travel up to 50%

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.


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