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Customer Service Representative

1 month ago

Wisconsin Rapids, Wisconsin, United States Sagility LLC Full time
About Sagility LLC

Sagility LLC is a global leader in business process management, dedicated to optimizing the member and patient experience. With a blend of technology-powered services and decades of healthcare expertise, we drive positive outcomes for our clients.

Job Title: Remote Customer Service Representative

We are seeking a highly motivated and customer-focused Remote Customer Service Representative to join our team. As a key member of our Call Center, you will provide exceptional service to our clients, ensuring their needs are met and exceeded.

Responsibilities:
  • Promptly and effectively manage all incoming calls
  • Conduct research to provide effective solutions for customer issues
  • Document all calls accurately
  • Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation
  • Strive to achieve daily team quality and customer satisfaction goals
Requirements:
  • 18 years of age or older
  • High School Diploma or equivalent
  • Minimum of 1 year in a single job, preferably in a call center customer service environment
  • Reliable attendance with no missed time in the first 90 days
  • Ability to type 25 wpm
  • Strong oral and written communication skills
  • Comfort with desktop computer systems
  • Hardwired internet connection with speeds greater than 5MB upload and 10MB download
  • Secure, private work area at home
  • Flexible schedule availability (Monday-Saturday)
What We Offer:
  • Competitive pay: $14.00/hr for non-bilingual, $15.00/hr for bilingual
  • Performance incentives
  • Paid training in a state-of-the-art video training environment
  • Comprehensive health plan available after 90 days
  • Employee wellness and engagement programs
  • Significant career growth opportunities: 90% of our leaders began as Customer Service Representatives
Why Join Sagility LLC?

At Sagility LLC, we are committed to shaping careers and providing opportunities for growth and development. Our team is dedicated to delivering exceptional service and driving positive outcomes for our clients. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.