Technical Support Team Lead
5 days ago
We are seeking a highly skilled technical professional to lead our Technical Support Team as a Technical Support Team Lead. In this role, you will oversee the daily operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. This position reports directly to the IT Department.
About the Role- Lead the technical support team, prioritizing tasks to meet client needs.
- Supervise a team of technical analysts, providing guidance and support to ensure they meet performance expectations.
- Collaborate with the IT department to ensure seamless support for all systems and services.
Key Responsibilities:
- Lead the technical support team, coordinating tasks and resources to meet client needs.
- Supervise analysts, setting goals and objectives to improve performance.
- Develop and implement processes to improve efficiency and effectiveness of the service desk.
Qualifications and Requirements:
- Minimum 5 years' experience in IT, preferably in a supervisory role.
- Prior experience working with ITIL or similar frameworks.
- Excellent leadership and communication skills.
- Proven track record of improving process efficiency and effectiveness.
The estimated annual salary range for this position is $115,000 - $130,000. We offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off.
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