Technical Support Team Lead

5 days ago


Washington, Washington, D.C., United States Lawyers On Demand, a Consilio Company Full time

We are seeking a highly skilled technical professional to lead our Technical Support Team as a Technical Support Team Lead. In this role, you will oversee the daily operations of the service desk, ensuring that all requests for support are handled in a timely and efficient manner. This position reports directly to the IT Department.

About the Role
  • Lead the technical support team, prioritizing tasks to meet client needs.
  • Supervise a team of technical analysts, providing guidance and support to ensure they meet performance expectations.
  • Collaborate with the IT department to ensure seamless support for all systems and services.

Key Responsibilities:

  1. Lead the technical support team, coordinating tasks and resources to meet client needs.
  2. Supervise analysts, setting goals and objectives to improve performance.
  3. Develop and implement processes to improve efficiency and effectiveness of the service desk.

Qualifications and Requirements:

  • Minimum 5 years' experience in IT, preferably in a supervisory role.
  • Prior experience working with ITIL or similar frameworks.
  • Excellent leadership and communication skills.
  • Proven track record of improving process efficiency and effectiveness.

The estimated annual salary range for this position is $115,000 - $130,000. We offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, and paid time off.



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