Customer Engagement Specialist

2 weeks ago


Little Rock, Arkansas, United States Ben Owens - State Farm Agent Full time
Job Overview

POSITION SUMMARY:
Ben Owens - State Farm Agent is on the lookout for a detail-oriented and proactive individual to take on administrative responsibilities and assist insurance agents in acquiring and retaining clients. As a Customer Engagement Specialist within our agency, your meticulous nature, commitment to client service, and sales orientation will prepare you for this dynamic role. Your efforts as a driven professional who excels in a fast-paced setting will create opportunities for career advancement and increased earnings.

KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Conduct outreach calls and facilitate introductions for the sales team.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Implement a customer-centric, needs-based assessment process to inform clients about available insurance solutions.
  • Utilize effective communication skills to meet customer needs while fostering business growth.

REQUIRED QUALIFICATIONS:

  • Strong dedication to customer service excellence.
  • Ability to meet collaboratively established marketing objectives.
  • Interest in promoting products and services tailored to customer requirements.

COMPENSATION AND BENEFITS:

  • Base salary complemented by commission and bonuses.
  • Opportunities for professional growth and advancement within the agency.


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