HR Service Center Associate

7 days ago


Green Oaks, Illinois, United States Abbott Full time

The Opportunity

This role is part of our Abbott Park, IL location in the CHR Corporate Human Resources division, where you will have the opportunity to make a meaningful impact in the lives of our customers.

This position is designed to empower you to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. You will be responsible for mastering concierge service for yourself and others, coaching for excellence, and providing superb management of complex and specialized requests.

This role is tailored to a broad scope of service with in-depth knowledge for areas of specialization (job architecture, job evaluations, payroll, acquisitions, etc.), along with project work, training, and coaching colleagues for excellence. You will identify best practices to transfer to peers and be able to de-escalate and resolve issues with customers independently. The role will also include ensuring the highest level of services and partnering with Service Center leadership on day-to-day operations.

What You'll Work On

  • You will demonstrate an ability to see a bigger picture and exceptional customer service to lead by example and foster support for employees, managers, and BHRs via available tools, resources, and processes and by effectively navigating the global HR organization.
  • You will be empowered to solve requests and challenges via exceptional customer service that is consistent, knowledgeable, and trusted.
  • You will anticipate customer needs, communicate professionally and compassionately with employees, managers, and BHRs around the world, and articulate solutions to customers in a way that enhances the customer experience. You will handle a high volume of requests with speed and accuracy.
  • You will possess the ability to learn quickly and follow multi-step instructions with accuracy and attention to detail.
  • You will analyze received information and demonstrate excellent problem-solving skills by using a variety of resources. You will utilize judgment to make the best recommendation to drive a positive customer experience.
  • You will navigate numerous stakeholders and complex organizations with a constant focus on collaborating, anticipating, and driving to resolution for the customer and continuous improvement.
  • You will receive and optimally respond to service inquiries and requests with timely, accurate, and professional replies while managing multiple contact channels and continually prioritizing among static (email, correspondence, outbound calls) and dynamic (inbound calls) work.
  • You will real-time monitor live chat, answer group chat questions; utilize Supervisor Service Center tools (dashboards and staff planning); independently reallocate Service Center resources based on customer demand.
  • You will coach Service Center team members for excellence, anticipate and make recommendations for necessary interventions by management.
  • You will receive complex service inquiries that cannot be resolved through standard and defined HRSC policies and resources while reassigning lower complexity work. You will optimally respond to requests with timely, accurate, and professional replies while managing multiple contact channels and continually prioritizing among them.
  • You will drive others to meet or exceed department standards for both schedule adherence and reliability including tracking attendance and identifying those at risk.
  • You will identify and capture customer feedback and leverage opportunities to encourage and drive improvements in team behaviors. You will identify 'Roadblocks' to quality customer service, and either recommend improvements or approve exceptions based on their judgment.
  • You will handle HR Service Center member on-boarding and off-boarding activities (i.e. access request, equipment, space planning, etc.).
  • You will participate in recruiting process by reviewing candidate resumes, conducting phone screens, and interviewing top candidates.
  • You will identify appropriate resources to partner on troubleshooting resolution with sense of urgency.
  • You will identify at-risk customer relationships and initiate corrective action utilizing superior concierge service skills, through attentiveness to human need, utilizing available resources, and timely escalation.
  • You will handle escalations from other team members and senior leaders with ability to de-escalate and resolve issues with customers independently and without additional hand-off.

Required Qualifications

  • Education: Bachelor's degree with 4 years of relevant experience, or 6 years of relevant work experience without a college degree. Desirable specialization in Human Resources, Customer Service or Project Management.
  • Job Background: HR Experience (Generalist or Specialist), Customer Experience, or managing multi-channel customer service platforms (phone, email, chat, webform).
  • Expert knowledge in HR service technology tools for Customer Relationship Management and Telephony a plus. Languages: Proficiency in English (spoken and written). Excellent telephone, written and verbal communications skills necessary.
  • Experience working matrix global models with diverse teams and multiple cultures.
  • Drive to resolution, critical thinking, sense of urgency, consultative, emotional Intelligence, problem solving, time management, strong communication, multi-tasking, agile learner, resourceful. prioritization, attention to detail, self-directed, relationship builder, accountable. Influencing skills with groups or small teams, ability to replicate trainings and leading small projects.

Preferred Qualifications

  • Excellent written and verbal communication, facilitation, and presentation skills
  • Capable of running multiple projects concurrently and meet deadlines and provide timely updates to management to be able resolve issues
  • Willingness to grow skills and knowledge and become an expert with Workday security and control


  • Green Oaks, Illinois, United States Abbott Full time

    The OpportunityThis role is part of our Abbott Park, IL location in the CHR Corporate Human Resources division.This position is empowered to deliver exceptional customer service by collaborating, anticipating, and driving to resolution. The incumbent will master concierge service for oneself and others, coaching for excellence, and providing superb...


  • Green Oaks, Illinois, United States Rose International Full time

    Minimum Experience Required:1. A High School diploma or equivalent is necessary, with some college education preferred.2. A minimum of 5 years of prior administrative experience or equivalent is essential.3. Exceptional verbal and written communication skills are required.4. Proficiency in Microsoft Office Suite (Teams, PowerPoint, Outlook, Excel, and Word)...


  • Green Oaks, Illinois, United States Abbott Full time

    About the OpportunityThis is an exciting opportunity to join the Abbott team as a Workday Reporting Architect, working out of our Abbott Park, IL location in the CHR Corporate Human Resources division. This is an onsite position.Job SummaryThe Workday Reporting Architect will provide high-quality support for the Abbott Workday Human Resource environment as...


  • Green Oaks, Illinois, United States Blue Star Partners LLC Full time

    Job OverviewBlue Star Partners LLC is seeking a skilled Validation Specialist to lead and support validation efforts for various projects. The ideal candidate will have a strong background in IT concepts, quality assurance, and regulatory compliance.Key ResponsibilitiesDevelop and execute validation test scripts and document test results according to company...

  • Validation Specialist

    3 weeks ago


    Green Oaks, Illinois, United States Blue Star Partners LLC Full time

    Job SummaryWe are seeking a highly skilled Validation Specialist to join our team at Blue Star Partners LLC. As a key member of our quality assurance team, you will be responsible for leading and supporting validation efforts for various projects.Key ResponsibilitiesLead and support validation efforts for various projects, ensuring compliance with regulatory...


  • Green Oaks, Illinois, United States Blue Star Partners LLC Full time

    Job SummaryWe are seeking a highly skilled Validation Specialist to join our team at Blue Star Partners LLC. As a key member of our quality assurance team, you will be responsible for leading and supporting validation efforts for various projects.Key ResponsibilitiesLead and support validation efforts for various projects, ensuring compliance with regulatory...


  • Green Oaks, United States Abbott Full time

    The Opportunity This position works out of our Abbott Park, IL location in our CHR Corporate Human Resources division. This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence. Mastered concierge service for oneself and others and coaching for excellence...


  • Green Bay, Wisconsin, United States CLevelCrossing Full time

    Job InformationHumana, a Fortune 100 company, is committed to helping its millions of medical and specialty members achieve their best health.As a leading provider of home care, CenterWell Home Health delivers high-quality, specialty care to patients in their communities.We strive to lead by example, showing employees the same compassion and care we expect...

  • HR Coordinator

    2 weeks ago


    Four Oaks, North Carolina, United States BD Full time

    Job SummaryWe are seeking a detail-oriented and proactive HR Coordinator to support various HR functions, including onboarding, maintaining employee records, and ensuring compliance with HR policies and regulations.This role requires excellent organizational skills, strong communication abilities, and a passion for fostering a positive workplace culture.Key...


  • Thousand Oaks, California, United States HR Recruiting Service Full time

    Job SummaryWe are seeking a highly skilled RF and Analog Design Engineer to join our team at HR Recruiting Service. As a key member of our engineering team, you will be responsible for designing and developing cutting-edge analog and RF circuits for our high-performance optical interface chips.Key ResponsibilitiesDesign and develop transimpedance amplifiers...


  • Bowling Green, Kentucky, United States Magnolia Village Nursing and Rehabilitation Center Full time

    Environmental Services Associate At Magnolia Village Nursing and Rehabilitation Center, we are looking for dedicated Environmental Services Associates to enhance our team. Our organization is committed to providing exceptional care and fostering a supportive environment for our residents, their families, and the community. Joining our team means becoming...


  • Bowling Green, Virginia, United States Food Lion Full time

    About Food LionAt Food Lion, we believe that our associates are our greatest assets. We strive to provide a fulfilling work experience that offers variety, challenges, and opportunities for growth.Job SummaryWe are seeking a reliable and dependable Part-Time Center Store Associate to join our team. As a Center Store Associate, you will play a critical role...


  • Green Bay, Wisconsin, United States Service Corporation International Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Custodial Technician to join our team at Service Corporation International. As a Custodial Technician, you will play a critical role in maintaining a clean and welcoming environment for our associates and visitors.Key ResponsibilitiesMaintain a clean and sanitized facility, including sweeping,...


  • Sherman Oaks, United States The UPS Store #6884 Full time

    The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products,...


  • Green Bay, Wisconsin, United States Dell's Service Center Full time

    We are seeking an Automotive Service Consultant to become a vital member of our successful team. As a service writer, you will be instrumental in ensuring our clients receive the necessary vehicle maintenance and repairs while guiding them through the entire process. About Us: We focus on servicing European automobiles alongside general automotive repairs....


  • Green Bay, United States Dell's Service Center Full time

    Job DescriptionJob DescriptionHuron Automotive is currently looking for a service advisor to join our team! As a service writer, you will play a key role in making sure our customers get their vehicles serviced with the repair needed, while educating them through the process.What We Do/Who We Are – We specialize in servicing European vehicles and general...


  • Green Bay, Wisconsin, United States Dell's Service Center Full time

    Job DescriptionJob Title: Shop ForemanCompany: Dell's Service CenterLocation: Green Bay, WIJob Type: Full-timeIndustry: Automotive RepairJob Category: Service Department LeadJob SummaryWe are seeking a highly skilled and experienced Shop Foreman to join our team at Dell's Service Center. As a Shop Foreman, you will play a key role in overseeing the daily...


  • Bowling Green, United States Service One Credit Union Full time

    Job DescriptionJob DescriptionPosition SummaryThis position is responsible for providing exceptional service to our members by telephone and/or through online communication. Responsible for performing a broad variety of financial services such as resolving member inquires, providing account information and resolving or referring electronic services issues....

  • HR Director

    2 days ago


    Sherman Oaks, United States Career Movement Full time

    Our client, a leading national provider of home healthcare equipment and related services, seeks an experienced HR Director to join their team in Sherman Oaks, CA. This is an onsite role. We're looking for a seasoned HR professional with: 8+ years of experience, including at least 4 years in a leadership role Expertise in executive-level recruitment and...


  • Oaks, United States Wawa Full time

    Wawa - JobID: JR114589 [Retail Associate / Team Member] As a Customer Service Associate at Wawa, you'll: Greet and provide an enjoyable shopping experience for all customers; Respond to customer requests and complaints in a timely and courteous manner; Operate the cash register, scan items, bag merchandise and handle different methods of payment; Stock food...


  • Green Valley, Arizona, United States Walmart Full time

    Job OverviewAs an Auto Care Center Service Writer at Walmart, you will play a vital role in ensuring our customers receive exceptional service and care for their vehicles. This is a rewarding opportunity to work with a dynamic team, develop your skills, and contribute to the success of our Auto Care Center.Key ResponsibilitiesProvide exceptional customer...


  • Green Bay, Wisconsin, United States Walmart Full time

    Job SummaryWe are seeking a skilled Auto Care Center Service Writer to join our team at Walmart Supercenter #1453. As a key member of our Auto Care Center team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our vehicle service department.Key ResponsibilitiesProvide accurate and efficient service...

  • HR Specialist

    4 weeks ago


    Green Bay, United States Weconnect Global LLC Full time

    WeConnect Global is looking for a knowledgeable and professional HR Specialist to join our Human Resources team. The primary responsibility of an HR Specialist is to provide front-line, initial contact in WeConnect's multi-company hiring process. This includes achieving staffing objectives by recruiting and evaluating candidates and collaborating with all...

  • HR Assistant

    4 weeks ago


    Thousand Oaks, United States O'GARA Westlake Village Full time

    HR Assistant will be responsible for facilitating the human resource processes for all dealerships. This role provides administrative support to the human resource function as needed, including record-keeping, file maintenance, data entry, and employee liaison. REQUIREMENTS AND QUALIFICATIONS Strong understanding of HR department operations Experience in...


  • Green Bay, Wisconsin, United States Encompass Early Education and Care Inc. Full time

    Job OverviewEncompass Early Education and Care Inc. is seeking a highly motivated and detail-oriented Food Service Associate to join our team at the Carol Bush Center in Green Bay. As a Food Service Associate, you will play a vital role in preparing and serving healthy meals to our children, ensuring a safe and sanitary kitchen environment, and maintaining...

  • HR Generalist

    4 weeks ago


    Thousand Oaks, California, United States O'GARA Westlake Village Full time

    Job SummaryO'GARA Westlake Village is seeking a highly skilled HR Assistant to facilitate human resource processes for all dealerships. This role provides administrative support to the human resource function as needed, including record-keeping, file maintenance, data entry, and employee liaison.Key ResponsibilitiesAssist in the execution of specific...