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Network Operations Manager

2 months ago

Sunny Isles Beach, Florida, United States Newport Beachside Hotel & Resort Full time
About Newport Beachside Hotel & Resort

We are a luxury hotel and resort located in Sunny Isles Beach, Florida, offering exceptional service and a tropical paradise experience to our guests. Our hotel boasts stunning ocean views, modern amenities, and a lively atmosphere, creating an exciting work environment.

Job Summary

We are seeking an experienced IT Manager to join our team. The successful candidate will be responsible for overseeing the hotel's IT operations, ensuring the efficient operation, availability, and security of all user endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.

Key Responsibilities
  • Develops, maintains, and complies with all departmental policies/service procedures/standards.
  • Maintains competent knowledge of correct maintenance and use of equipment.
  • Ensures the efficient operation, availability, and security of all user endpoints, servers, printers, UPS devices, network devices, and telephony infrastructure.
  • Performs monitoring, analysis, troubleshooting, and corrective actions for OS and application patching and anti-virus protection updates to all property user endpoints and servers.
  • Provides support for data and telephony device connectivity to an enterprise local and wide area network.
  • Maintains an accurate, up-to-date inventory of all hardware, software, and licenses.
  • Performs local systems backup, ensuring all critical data is transferred to backup servers without errors or omissions.
  • Provides support for hotel business technologies to include POS, High Speed Internet, FTG/VOD, Telephony, and PMS interfaces.
Requirements
  • Previous hotel IT experience is a plus.
  • Knowledge of Opera PMS and credit card processors like Shift4/Merchant link, Elevon.
  • Knowledge and understanding of current PCI compliance standard.
  • Knowledge of any Hilton systems (if so, please specify).
  • Understanding of network cabling, network setup, and maintenance on entire network frame.
  • Any experience with developing or creating major projects within IT to enhance a company's infrastructure.
  • Knowledge of Server Infrastructure - Hardware and Software.
  • Knowledge of User Endpoints, HW/SW - Desktops, Mobile Devices, and Peripherals.
  • Knowledge of Networking systems including Switches, Routers, and Access Points.
  • Knowledge of Windows Operating Systems and Services including Directory Services, DNS, and DHCP.
  • Knowledge of PMS and related interfaces.
  • Knowledge of Retail and F&B POS Systems.
  • Excellent problem and resolution skills.
Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining, and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.

  • Three Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays)
  • 401K Match