Food Service Team Lead

3 days ago


Dublin, Ohio, United States cumberlandfarmsinc Full time

Job Summary:

We are seeking a highly motivated and experienced Food Service Team Lead to join our team at Cumberland Farms Inc. As a Food Service Team Lead, you will be responsible for leading our food service operations, ensuring exceptional customer service, and maintaining a clean and safe working environment.

Key Responsibilities:

  1. Customer Service: Greet all customers in a friendly and welcoming manner, ensuring they feel valued and appreciated.
  2. Food Service Operations: Manage food stock levels, food costs, and waste, ensuring efficient preparation, presentation, and food safety requirements for hot and cold prepared food and beverage items.
  3. Cleanliness and Sanitation: Oversee the cleanliness and sanitation of the food service areas, maintaining proper standards and adhering to standard food safety protocols.
  4. Team Leadership: Provide training, feedback, coaching, and direction to fellow team members on food preparation and food safety requirements.
  5. Inventory Management: Maintain proper stock levels, ordering, and rotation of all food products.
  6. Guest Transactions: Process guest transactions in an efficient and friendly manner to minimize guest wait time.
  7. Additional Responsibilities: Perform other duties as assigned by the Store Manager or Person in Charge in their absence.

Working Relationships:

Store team members, Store Manager, District Manager, Company personnel, and various vendors.

Requirements:

  • High School or GED
  • 6 months retail or food experience
  • Preferred experience: 1 year in retail, service, or restaurant environment
  • Serv Safe Certified a plus but not mandatory

Soft Skills:

  • Comfortable talking and interacting with guests and team members
  • High energy
  • Ability to move from one activity to another quickly
  • Team oriented; willing to give extra effort to help others

Working Conditions:

This position involves working a variety of hours, day and night, as Cumberland Farms Inc. locations can be open 24 hours depending on the store. Weekend & Holiday hours are required.

Physical Requirements:

Ability to maneuver and regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp, and grip and work in cooler (cold temperatures). The noise level in the work environment is usually moderate.



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