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IT System Administrator
2 months ago
Key Responsibilities:
* Respond to user inquiries in a timely manner and troubleshoot issues to resolution;
* Serve as escalation point for other IT resources on issues pertaining to systems you administer;
* Communicate effectively with users and IT staff regarding solutions, escalations, and prioritizing customer experience;
* Document communication and resolutions in the ticketing system for future reference and trend analysis;
Systems Administration and Service Management:
* Administer systems such as Access Rights Management, Microsoft cloud data Systems, Print Management, and MDM;
* Routinely manage, document, and maintain accurate records of system configurations, equipment inventory, incidents, and service requests;
* Create and maintain relevant instructional and knowledge documentation;
* Regular preventative maintenance and upgrades of IT systems and hardware;
* Engage in design-build processes for IT projects and installations;
* Oversee work with vendors on GCTS systems;
Enablement and Digital Transformation:
* Partnering with stakeholders for technical documentation, governance, and standards;
* Enable other departments in the adoption of technology services that improve business outcomes;
* Automate business operations and improve efficiency through integrated solutions;
Required Qualifications:
* Minimum of three years of previous experience in systems administration or relevant technology experience;
* Associates degree or higher in a relevant program or equivalent training and experience;
* Active industry credentials or certifications desired;
* Knowledge of student information systems (SIS) and learning management systems (LMS) is helpful;
* Experience with higher education IT environments is helpful;
* Experience with scripting (PowerShell, Python), APIs, and automation is helpful;
* Experience with FreshService, MS 365, Active Directory, and Intune is helpful;
If you are a motivated and detail-oriented IT professional looking to join a dynamic team, please submit your application through Gordon-Conwell's Career Center.
