Product Specialist

7 days ago


Chicago, Illinois, United States Arc'teryx Full time
Product Guide Role

At Arc'teryx, we're seeking a highly motivated and passionate Product Guide to join our team. As a Product Guide, you will be the face of our brand on the retail floor, delivering an exceptional experience to our guests.

Key Responsibilities:
  • Deliver best-in-class brand experiences to guests through sharing technical product knowledge and supporting with problem-solving.
  • Build a strong understanding of our products and seamlessly weave this information into guest interactions in an authentic way.
  • Champion Arc'teryx as a brand ambassador both in-store and in the community.
  • Develop your passions both in and out of the store with the support of the team.
  • Support in elevating the guest experience by working with the store leadership team on projects and brand initiatives.
  • Provide feedback on merchandising and in-store experience to help drive sales.
  • Maintain an open, collaborative relationship with your team and store leadership.
  • Support with and participate in various store tasks as assigned by the leadership team.
  • Answer store phones and respond to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels.
  • Utilize the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns.
  • Receive and unpack boxes for inventory as required (boxes can weigh lbs).
Requirements:
  • You are passionate about delivering exceptional customer service.
  • You love to have fun at work, and hold yourself accountable to what is required of you.
  • You are self-motivated, and enjoy problem-solving.
  • You remain highly flexible and adaptable when faced with ambiguity.
  • You effectively balance autonomy and collaboration.
  • You inspire breakthrough thinking and continuous improvement.
  • You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right.
  • Your passion for your work is paralleled by your passion for getting outside and living it.
Expectations:
  • All employees are expected to be available to work 'Black Friday' (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
  • You are fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document.
  • Under the direction of the Store Leads, Store Manager, and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request.
Availability Requirements:
  • You are available for a minimum of one open, one close, and one weekend shift each week.
  • Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager.
  • Full Time – hours per week (5 days per week).
  • Part Time – hours per week (2-4 days per week).


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