SaaS Account Manager

4 weeks ago


Miami, Florida, United States Boats Group Full time
Job Overview

As a SaaS Account Manager at Boats Group, you will be responsible for leading client engagement by proactively reaching out, enhancing connections, and improving experiences through communication and process improvements.

Key Responsibilities:

  • Proactive Engagement: Take the lead in reaching out to valued clients, fostering strong connections, and enhancing their experience through proactive communication and process enhancements.
  • Client Relationship: Become the cornerstone of client relationships, ensuring their happiness, loyalty, and long-term retention through personalized service and effective issue resolution.
  • Technical Troubleshooter: Be the first point of contact for technical inquiries, providing swift resolutions and escalating complex issues when needed to ensure client operations run seamlessly.
  • Performance Powerhouse: Dive into client account data to uncover insights, trends, and growth opportunities. Through regular performance reviews, collaborate with clients to develop strategies for mutual success.
  • Retention Maestro: Craft and implement retention strategies that minimize churn and maximize client lifetime value, ensuring clients remain delighted with our services.
  • Insightful Reporting: Prepare and deliver comprehensive reports on account performance, client feedback, and retention metrics to guide strategic decisions.

Requirements:

  • Proven experience in account management, sales, technical support, or a similar role.
  • Experience with SaaS or technical products, experience with digital marketing or online advertising is ideal.
  • Stellar interpersonal, communication, and technical skills.
  • Sharp analytical mind with top-notch problem-solving abilities.
  • Ability to juggle multiple accounts with ease.
  • A Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field; related on-the-job training or experience could be considered.
  • Proficiency in CRM software, technical troubleshooting, and Microsoft Office Suite.

What We Offer:

  • Hybrid Work Flexibility: Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.
  • Generous Time Off: Take time off as you want as you won't need to accrue them here In addition to generous personal time, you'll also receive your birthday off, 8 holidays, and the days between Christmas and New Year's.
  • Volunteering Time: Participate in our volunteer program with 4 paid days annually to contribute to your community.
  • Modern Office Perks: Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.
  • Comprehensive Benefits Package: Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.
  • Commuter Benefits: Park conveniently in our building's garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.
  • Professional Development: Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.
  • Team-Centric Atmosphere: Be part of a close-knit team that prioritizes relationship-building and personal connections.

About Us:

Boats Group is the fastest-growing digital business in the recreational boating space. We operate the world's largest and most popular marketplaces for boats and yachts: Boat Trader, YachtWorld, boats.com and CosasDeBarcos. Even as the #1 destination for more than 65 million boat shoppers every year, we are always innovating. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy.


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