Customer Service Representative

2 weeks ago

East Greenbush, New York, United States NFP Full time

Position Overview:

The Client Support Specialist plays a vital role in delivering exceptional service to both new and existing clients. This position requires strong technical skills along with excellent verbal and written communication abilities.

About NFP:

NFP is a recognized leader in the insurance brokerage and consulting industry, specializing in Employee Benefits, Property & Casualty, and Retirement solutions. Our commitment to our clients and team members has earned us multiple accolades as a top workplace.

Key Responsibilities:

  • Demonstrate a comprehensive understanding of health and welfare products available through our organization.
  • Assist clients in navigating the online enrollment platform.
  • Process enrollment requests efficiently via telephone.
  • Educate clients on various product offerings.
  • Guide clients through claims resolution processes.
  • Ensure high-quality service for both internal and external clients.
  • Respond to customer inquiries promptly, both verbally and in writing.
  • Quickly assess and address client needs with accuracy.
  • Utilize sound business judgment to resolve issues systematically.
  • Collaborate with other departments to address complex service inquiries.
  • Monitor and manage customer service issues to ensure timely resolutions.
  • Employ effective communication techniques, especially in high-pressure situations.
  • Maintain thorough documentation for all transactions.
  • Consistently meet established performance metrics and quality standards.
  • Keep management informed of any outstanding issues.

Qualifications:

  • Strong customer service orientation.
  • Self-motivated and quick to learn.
  • Attention to detail and reliability.
  • Ability to prioritize and manage multiple tasks effectively.
  • High standards of performance.
  • Excellent communication skills, both verbal and written.
  • Proficient problem-solving abilities.
  • Willingness to engage in a variety of tasks and projects.
  • Ability to work collaboratively in a team-oriented environment.
  • Positive attitude and team player mentality.

Education and Experience:

  • High school diploma required; Bachelor's degree preferred or equivalent experience.
  • Experience in customer service is essential.
  • Bilingual candidates are preferred.

Additional Information:

Possession of a Health Insurance License is advantageous.

What We Offer:

NFP provides a competitive salary, paid time off, holidays, a 401(k) plan with matching contributions, exclusive discounts, health and wellness programs, and more. Our PeopleFirst culture emphasizes building and nurturing lasting relationships with our employees.

NFP is an equal opportunity employer committed to creating a diverse and inclusive workplace.

  • Customer Service Representative

    19 hours ago

    East Greenbush, New York, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure high...

  • Customer Service Representative

    3 days ago

    East Greenbush, New York, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure high...

  • Customer Service Representative

    2 days ago

    East Greenbush, New York, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure high...

  • Customer Service Representative

    3 days ago

    East Greenbush, New York, United States Tom Clarke - State Farm Agent Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Staff Assistant at Tom Clarke - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Respond to customer inquiries regarding...

  • Customer Care Representative

    1 week ago

    East Greenbush, New York, United States NFP Full time

    / Careers / / Client Support Specialist **Client Support Specialist** **Company Overview** NFP is a distinguished leader in the insurance brokerage and consulting sector, recognized for our commitment to excellence and our dedication to fostering strong relationships with clients. We have been honored with multiple accolades, including the Best Places to...

  • Customer Service Advocate

    2 weeks ago

    East Greenbush, New York, United States NFP Full time

    / Careers / / Client Support Specialist **Client Support Specialist** **Company Overview** NFP is a recognized leader in the insurance brokerage and consulting industry, dedicated to providing comprehensive solutions in Employee Benefits, Property & Casualty, and Retirement services. Our commitment to fostering personal relationships with our clients has...

  • Customer Service Representative

    9 hours ago

    East Syracuse, New York, United States Butler America Aerospace, LLC. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Butler America Aerospace, LLC. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.Key...

  • Customer Service Representative

    1 week ago

    East Northport, New York, United States Domino's Franchise Full time

    **Job Summary**At Domino's Franchise, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our store operations, you will be responsible for providing exceptional customer service and ensuring the highest quality food products.**Key Responsibilities:**Provide quality customer service to our valued...

  • Vision Associate

    3 days ago

    East Greenbush, New York, United States Walmart Full time

    Job Summary: As a Vision Associate at Walmart, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers. Your primary responsibility will be to assist customers in selecting the perfect set of glasses, answering their questions, and providing guidance on special orders.Key...

  • Customer Service Representative

    4 days ago

    East Northport, New York, United States Stop & Shop Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our Store Support Team as a Customer Service Representative. As a key member of our team, you will play a vital role in ensuring our customers receive exceptional service and support in our stores.Key Responsibilities:Provide exceptional customer service and support to...

  • Customer Service Representative

    5 days ago

    East Northport, New York, United States Domino's Franchise Full time

    Job Summary: We are seeking a highly skilled and motivated Customer Service Representative to join our team at Domino's Franchise.Key Responsibilities:Provide exceptional customer service and ensure quality food delivery to our customers.Perform pizza making duties and maintain high standards of food quality and safety.Operate store technology and manage...

  • Customer Service Representative

    4 days ago

    East Hampton, New York, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    1 day ago

    East Syracuse, New York, United States AP Rochester Full time

    Job SummaryAP Rochester is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Support: Respond to customer inquiries, resolve issues, and provide solutions...

  • Customer Service Representative

    2 days ago

    East Syracuse, New York, United States PDS Tech Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at PDS Tech. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries, and ensuring their satisfaction.Key ResponsibilitiesProvide Outstanding Customer...

  • Customer Service Representative

    1 week ago

    East Northport, New York, United States Domino's Franchise Full time

    **Job Summary**At Domino's Franchise, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our store operations, you will be responsible for providing exceptional customer service and ensuring the highest quality food products are delivered to our customers.**Key Responsibilities:**Provide...

  • Customer Service Representative

    16 hours ago

    East Syracuse, New York, United States AAA of Western & Central NY Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AAA of Western & Central NY. As a key member of our contact center, you will be responsible for providing exceptional service to our members, promoting AAA products and services, and driving sales growth.Key ResponsibilitiesMember Service:...

  • Customer Service Representative

    4 days ago

    East Setauket, New York, United States Stop & Shop Full time

    About the Role:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Stop & Shop. As a key member of our store operations, you will play a vital role in ensuring the smooth day-to-day functioning of our store.Key Responsibilities:Provide exceptional customer service to our valued customers, responding to...

  • Customer Service Representative

    16 hours ago

    East Syracuse, New York, United States Butler America Aerospace LLC Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our Warranty Administration Team at Butler America Aerospace, LLC.Key ResponsibilitiesProvide exceptional customer service and support to our distributors and homeowners.Communicate warranty coverage updates and information to our distribution...

  • Customer Service Representative

    3 days ago

    East Syracuse, New York, United States Russell Tobin & Associates Full time

    About the RoleRussell Tobin & Associates is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage Customer Interactions: Handle a high volume of...

  • Customer Service Representative

    3 days ago

    East Syracuse, New York, United States RTA US Full time

    Job DescriptionAt RTA US, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.Manage Large Volumes of Customer InteractionsGenerate Sales Leads and...