Office District Manager Position

3 weeks ago


Indianapolis, Indiana, United States Jackson Hewitt - 2247 Full time

At Jackson Hewitt, we're dedicated to being the advocate for hardworking Americans who are strapped for time and money. As a Multi Store Manager (MSM) at our 2247 location, you'll play a vital role in helping our clients achieve their financial goals.



The MSM position is a key leadership role that requires a unique blend of business acumen, people skills, and technical expertise. As an MSM, you'll be responsible for managing the day-to-day activities of seasonal team members assigned to multiple store locations within an assigned district. This includes overseeing staffing, productivity, tax prep work, and marketing initiatives to drive revenue and office profitability.



What sets us apart is our commitment to providing exceptional customer service and support to our clients. As an MSM, you'll be responsible for:




  • Leads recruiting efforts and manages the interviewing process of seasonal employees for assigned area.
  • Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
  • Reviews and approves work schedules and timecard approvals, monitor time tracker during all shifts, works with Human Resources on any employee relations issues or complaints and training.
  • Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords.
  • Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all office goals including, but not limited to revenue, cash control and tax return count in assigned area.


As an ideal candidate, you'll possess:




  • A High School Diploma/GED or equivalent related business experience.
  • A course of study in management or in tax preparation and/or accounting is preferred.
  • Two years' previous management or supervisory experience is required.
  • Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software.
  • Previous tax preparation experience and possess a PTIN (Preparer Tax Identification Number) is preferred.


We offer a competitive salary of $65,000 - $90,000 per year, depending on experience. If you're a motivated and results-driven leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please note that most Jackson Hewitt locations are operated by independent franchisees, and they are the exclusive employers of their employees. By applying for this role, you acknowledge that you understand this arrangement and its implications.



Estimated Salary: $72,500 per year



Benefits:




  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Training & development


Location: Jackson Hewitt - 2247



We're an equal opportunity employer and welcome applications from diverse candidates. Please submit your application to explore this exciting opportunity.




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