Ticket Operations Supervisor

2 days ago

Fort Wayne, Indiana, United States Credit Union of Texas Event Center Full time
Job Title: Ticket Operations Supervisor

Are you a detail-oriented and organized individual with excellent communication skills? Do you have experience in ticketing operations and customer service? We are seeking a Ticket Operations Supervisor to join our team at the Credit Union of Texas Event Center.

Job Summary:

The Ticket Operations Supervisor is responsible for supervising the operations of the box office, ensuring high-level customer service, training and supervising staff, resolving problems, and serving as administrator for the ticketing software. This position works closely with the Director of Booking and venue leadership to ensure smooth event operations.

Key Responsibilities:
  • Supervise staff and third-party staffing by coordinating work activities, developing schedules, providing feedback, and evaluating performance.
  • Plan events by executing potential seat scaling and building scaling for confirmed contracts.
  • Perform as ticket operations lead for venue tenants by assisting with ticket programming.
  • Serve as a liaison between the box office, the promoter, and Ticketmaster by communicating with lessees regarding ticketing needs, event set-ups, and pricing.
  • Control financial reporting functions by ensuring full and accurate ticket sales, verifying the preparation of deposits, and making daily deposits.
  • Act as a liaison between the box office, event center staff, patrons, and sports tenants by providing patrons assistance with seating or ticket issues.
  • Provide training for assigned staff and contractors in the use of a computerized ticketing system.
  • Oversee seat inventory at the event center by distributing complimentary tickets, opening seats for public sale, and distributing seat allocation in an optimal manner.
  • Compile information and generate administrative reports to ensure accurate suite usage, generating reports for sales, event settlements, and tracking of event attendance.
Requirements:
  • Bachelor's degree in a related field or equivalent experience.
  • Three years of experience in ticketing operations, customer service, or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of ticketing software and systems.
  • Ability to work a flexible schedule, including evenings, nights, weekends, and holidays.
What We Offer:

We offer a competitive salary, excellent benefits, and opportunities for professional growth and development. If you are a motivated and organized individual with a passion for ticketing operations, we encourage you to apply for this exciting opportunity.

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