Ticket Operations Supervisor

13 hours ago

Fort Wayne, Indiana, United States Credit Union of Texas Event Center Full time
Job Title: Ticket Operations Supervisor

Are you a detail-oriented and organized individual with excellent communication skills? Do you have experience in ticketing software and customer service? We are seeking a Ticket Operations Supervisor to join our team at the Credit Union of Texas Event Center.

Job Summary:

The Ticket Operations Supervisor is responsible for supervising the operations of the box office, ensuring high-level customer service, training and supervising staff, resolving problems, and serving as administrator for the ticketing software. This position works closely with the Director of Booking and venue leadership to ensure smooth event operations.

Key Responsibilities:
  • Supervise staff and third-party staffing by coordinating work activities, developing schedules, providing feedback, and evaluating performance.
  • Plan events by executing potential seat scaling and building scaling for confirmed contracts.
  • Perform as ticket operations lead for venue tenants by assisting with ticket programming.
  • Serve as a liaison between the box office, the promoter, and Ticketmaster by communicating with lessees regarding ticketing needs, event set-ups, and pricing.
  • Control financial reporting functions by ensuring full and accurate ticket sales, verifying the preparation of deposits, and making daily deposits.
  • Act as a liaison between the box office, event center staff, patrons, and sports tenants by providing patrons assistance with seating or ticket issues.
  • Provide training for assigned staff and contractors in the use of a computerized ticketing system.
  • Oversee seat inventory at the event center by distributing complimentary tickets, opening seats for public sale, and distributing seat allocation in an optimal manner.
  • Compile information and generate administrative reports to ensure accurate suite usage, generating reports for sales, event settlements, and tracking of event attendance.
Requirements:
  • High School diploma or equivalent plus three (3) years of relevant work experience.
  • Broad knowledge in a general professional or technical field.
  • Supervisory techniques and methods.
  • Professional and major amateur sports and entertainment events.
  • Ticket selling and box office operations.
  • Basic accounting principles and procedures.
Skills:
  • Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees.
  • Assessing and prioritizing multiple tasks, projects, and demands.
  • Providing outstanding customer service and conflict resolution.
  • Identifying opportunities to improve customer service and satisfaction.
  • Operating a personal computer utilizing a variety of business software.
  • Working effectively in a high-pressure environment with changing priorities.
  • Resolving day-to-day questions/problems regarding methods and procedures.
  • Creating, preparing, writing, and proofing reports, documents, and correspondence.
  • Effectively communicating both orally and written.
Special Requirements:
  • Must possess a valid Texas Class C driver's license.
Work Environment:
  • Standard office environment.
  • Ability to sit or stand for long periods.
  • Ability to walk, lift, carry, push/pull as needed.
  • Ability to operate city or personal vehicle for business purposes.

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