Senior Technical Operations Lead
1 day ago
Transform Your Career as a 2nd Shift Lead Technician
Location: Fort Wayne, IN
Hours: Monday-Friday, 1:00 PM - 10:00 PM
Are you passionate about delivering exceptional customer service and leveraging technology to drive results? We're seeking a dedicated Lead Technician to lead our second shift operations This role is crucial in ensuring seamless technical support for our public safety customers. If you thrive in a fast-paced environment and enjoy solving complex problems, this is the perfect opportunity for you
Key Responsibilities:
- Customer Support: Provide top-notch service and support to our customers through effective call handling.
- Team Leadership: Schedule and implement training for second shift technicians, guiding them to excel and achieve their full potential.
- Continuous Improvement: Identify workflow enhancements and suggest tools for better efficiency, driving continuous improvement in our operations.
- Escalation Point: Serve as the first point of contact for escalations from second shift team members, ensuring timely resolution and communication.
- Collaboration: Develop strong relationships with internal teams and stakeholders, fostering a collaborative environment that drives success.
- Issue Resolution: Analyze logs and reports to provide insights and work towards solutions, ensuring prompt issue resolution.
- Mentorship: Teach and coach team members to enhance their service knowledge and skills, promoting growth and development.
- Ticket Management: Open and manage trouble tickets, ensuring timely resolution and communication with customers.
Qualifications:
- Bachelor's degree in IT or related field preferred.
- Minimum 2 years of customer service experience; supervisory experience preferred.
- Strong computer skills, including familiarity with Windows, Linux, and networking.
- Excellent communication skills with the ability to present technical information clearly.
Additional Requirements:
- Valid driver's license.
- Willingness to participate in an on-call rotation and adjust hours as needed.
- Professional appearance and a commitment to a drug-free workplace.
Why Join Us?
- Be part of a dynamic team that values your input and professional growth.
- Work in an environment that prioritizes quality service and employee satisfaction.
If you are ready to take the next step in your career and thrive in a challenging yet rewarding environment, apply today to join our team in Fort Wayne
Looking for local commutable candidates only. (Full job description available upon request)
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