Ticket Operations Supervisor

2 months ago


Fort Wayne, Indiana, United States Credit Union of Texas Event Center Full time
Job Summary

The Credit Union of Texas Event Center is seeking a highly skilled and experienced Ticket Operations Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the box office, ensuring seamless event execution, and providing exceptional customer service to our patrons.

Key Responsibilities
  • Supervise and Coordinate Box Office Operations: Oversee the daily activities of the box office, including ticket sales, customer service, and cash handling.
  • Manage Event Execution: Coordinate with event promoters, vendors, and staff to ensure successful event execution, including setup, ticketing, and tear-down.
  • Provide Exceptional Customer Service: Respond to customer inquiries, resolve issues, and provide excellent service to our patrons.
  • Manage Financial Reporting: Prepare and review financial reports, including ticket sales, revenue, and expenses.
  • Develop and Implement Procedures: Create and maintain procedures for box office operations, including ticketing, customer service, and cash handling.
  • Train and Develop Staff: Provide training and development opportunities for box office staff, including ticketing software, customer service, and cash handling.
Requirements
  • Education and Experience: High school diploma or equivalent, plus three years of relevant work experience in ticketing, customer service, or a related field.
  • Knowledge and Skills: Broad knowledge of ticketing software, customer service principles, and financial reporting procedures. Ability to work in a fast-paced environment, provide excellent customer service, and manage multiple tasks and priorities.
  • Special Requirements: Valid Texas driver's license and ability to work a flexible schedule, including evenings, weekends, and holidays.
Working Conditions

The Ticket Operations Supervisor will work in a standard office environment, with occasional exposure to loud noises and fast-paced environments. Ability to sit or stand for long periods, walk, lift, carry, push/pull as needed, and operate a city or personal vehicle for business purposes.



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