Automotive Service Consultant

3 weeks ago


Broomfield, Colorado, United States Mercedes Benz of Westminster Full time

COMPENSATION:

$80,000-$160,000

At Mercedes-Benz of Westminster, we strive to provide an exceptional experience for both our external and internal customers. Our core management team is committed to developing talent and promoting from within.

We actively seek to grow our team members' skills and abilities to ensure their success. Our compensation package reflects our commitment to our employees' well-being and career development.

ESSENTIAL DUTIES:

  • Consult with customers to understand their needs and provide solutions.
  • Accurately document customer vehicle problems on repair orders.
  • Provide clear and detailed written estimates for labor and parts, including promised time to the customer.
  • Contact customers regarding any changes to the estimate or promised time, explaining costs and requirements in detail.
  • Review repair orders to ensure work is completed and additional work is authorized.
  • Explain completed work and all charges to customers.
  • Make outbound calls to drive business and schedule appointments with the BDC.
  • Exceed minimum monthly performance metrics.
  • Build rapport with customers and establish a business model for consistent growth.

QUALIFICATIONS:

  • High School graduate or GED
  • Minimum 2 years Service Advisor experience
  • Technical training or Advisor training school graduate recommended
  • ASE certification in at least one skill level recommended
  • Excellent customer service abilities
  • Valid driver's license with a clean driving record and clean criminal history
  • Detail-oriented and able to work in a fast-paced environment

COMPENSATIONS:

Starting at $80,000/yr

COMPANY BENEFITS:

  • Paid holidays
  • Paid time off
  • 401(k) with 50% company match
  • Insurance - Medical, Dental, Vision
  • Team Member auto purchase and Parts & Service discount
  • Quarterly community involvement opportunities
  • Strong Advancement and Career Development Opportunities


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