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Design Studio Specialist
1 month ago
We're seeking a talented and customer-focused individual to join our Design Studio team at Pottery Barn. As a Design Studio Specialist, you will play a key role in inspiring customers to express themselves in their home, providing exceptional service, and driving sales.
About the Team
Our mission is to enhance the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values guide our actions and decisions, and we're committed to creating a culture that values diversity, equity, and inclusion.
Responsibilities
- Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces.
- Perform productive in-home consultations, including accurately measuring and assessing the client's living space.
- Create and present design plans based on client needs, style, preferences, and living space.
- Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
- Provide exceptional customer service, including gift wrap, gift registry, locating merchandise, and special orders.
- Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.
Criteria
- Strong communication, clienteling, and customer follow-up skills.
- Ability to complete and coordinate complex large orders within various sales channels.
- Experience in working with design elements preferred.
- Proven ability to prioritize and handle multiple tasks simultaneously.
- 1-2 years of customer service and retail sales experience, with specialty retail experience preferred.
Physical Requirements- Must be able to be mobile on the sales floor for extended periods.
- Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.
- Full-time associates are expected to have open availability to meet business needs.
- Part-time flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend and two during the week.
Benefits
This role offers a competitive compensation package, including pay and benefits. Pay is based on factors such as education, work experience, certifications, and geographic location. The anticipated pay range for this role is $22.00 per hour. Depending on position and location, benefits may include a generous discount on all Williams-Sonoma, Inc. brands, a 401(k) plan, a wellness program, paid vacations and holidays, health benefits, and leadership development opportunities.
