Retail Operations Assistant Manager

1 week ago

Indianapolis Indiana, United States Forever 21 Full time

Overview:
Forever 21 has established itself as a frontrunner in the global fast fashion industry since its inception in Downtown LA. Currently, we operate over 350 stores throughout the USA and maintain a robust e-commerce platform. Forever 21 is a true fashion powerhouse.

Our mission is to inspire personal self-expression through exceptional fashion, with our core values rooted in Inclusivity, Customer-Centricity, and Accessibility.


With a renewed emphasis on enhancing the customer experience, we provide high-style designs and essential fashion items at compelling prices within a dynamic store environment.

Whether collaborating with popular brands and influencers or setting trends, we continuously strive to make Forever 21 your ultimate fashion destination for shopping, working, and enjoying life.

The Assistant Manager of Operations works closely with the Store Manager to ensure that the store team delivers outstanding customer service and cultivates an exceptional shopping experience.

The Assistant Store Manager of Operations will assist in overseeing Sales Associates, Full-Time Store Supervisors, and Part-Time Store Supervisors in driving sales, ensuring customer satisfaction, maintaining store facilities, conducting loss prevention audits, achieving staffing goals, managing payroll, ensuring safety, handling administrative tasks, and controlling inventory in alignment with company-defined practices and processes.

Alongside the Store Manager, the Assistant Store Manager of Operations must exemplify the company's values, prioritizing the customer and fostering a positive workplace culture.


Responsibilities:


Actively engage in store walkthroughs with the Store Manager and district leadership to guarantee consistency and quality in service and operational execution.


Assist in educating and providing constructive feedback to the store team regarding customer-first principles, operational standards, processes, and company initiatives.

Reinforce customer service values by mentoring Full-Time Supervisors, Part-Time Supervisors, and Sales Associates.

Train and develop team members through the Company's Customer FIRST training model.


Collaborate with the Store Manager and other management members to devise processes or programs that will enhance sales and profitability.

Work alongside the Store Manager to analyze data for effective planning and strategizing.


Drive results by formulating short-term plans and long-term strategies that create a positive and rewarding experience for both customers and employees.

Dedicate at least 60% of the shift to performing Leader on Duty responsibilities.


Maintain regular communication with the management team regarding all aspects of sales, payroll deliverables, customer feedback, and the performance of Full-Time Supervisors, Part-Time Supervisors, and Sales Associates.

Ensure that service, merchandising, operational standards, and company credit initiatives are met through company-defined practices and processes.

Manage hiring objectives and payroll planning while forecasting against key targets.

Assist in talent selection, training, coaching, engagement, and retention for all store personnel.

Effectively collaborate and build productive relationships with supervisors, peers, Full-Time Supervisors, Part-Time Supervisors, and Sales Associates.

Partner with merchandising leaders to ensure that markdowns, signage, and marketing align with merchandise placement.

Oversee the daily scheduling of employees and business operations, which may include managing Kronos, staff schedules, and payroll budgeting.

Lead overall store performance by driving top-line sales and managing controllable contributions.

Assist in addressing performance issues by initiating and implementing action plans for Full-Time Supervisors, Part-Time Supervisors, and Sales Associates.


Help establish the tone and standards that enhance customer satisfaction and elevate the business's market presence.


Qualifications:
Must be at least 18 years of age with a high school diploma or equivalent; a college degree or relevant technical or vocational training is preferred.

Must possess at least 2 to 3 years of retail experience, including prior supervisory or management roles.

Must demonstrate a strong customer service orientation.

Must be proficient in coaching and training, sales generation, strategic planning, and customer service.

Must be capable of conducting training workshops to meet and achieve company standards.

Must have the ability to attract, recruit, and retain top talent, along with the skills to train and develop brand ambassadors.

Must exhibit excellent communication, organizational, and time management skills.


Must be able to navigate the sales floor and stock rooms, work with cleaning chemicals, and lift and carry up to 50 lbs.


Must be available to work a flexible schedule to accommodate business needs, including a minimum of 2 closing shifts per week and 2 full weekends per month.

We actively encourage our current and future employees to:

Unleash your style - where your self-expression and creativity inspire others. Employees can take advantage of our relaxed corporate dress code, allowing them to express themselves in a comfortable, stylish, and unique manner.

Embrace your individuality – we value the diverse perspectives, talents, and backgrounds that make each person unique. We celebrate what makes you exceptional.

Own your journey - where personal and professional growth go hand in hand. Embrace your journey, learn, adapt, and make a lasting impact. At Forever 21, you will have the opportunity to advance your retail career across our portfolio of brands under our parent company, Sparc Group LLC.

Requirements & EEO Statement:
SPARC Group LLC is an equal opportunity employer.

We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment based on race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship, and any other characteristic protected by law ('Protected Characteristics').

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