System Analyst
2 weeks ago
Position Summary
Epsilon is on the lookout for a System Business Analyst with a focus on Retail Media. This pivotal role will concentrate on refining our internal "order to cash" processes from a systematic perspective.
Key Responsibilities
- Enhance the efficiency of our internal systems, utilizing tools such as Salesforce, FUSE Billing, Altair, and Service Now.
- Collaborate with senior team members to manage daily system requests, evaluate tickets, and implement necessary changes.
- Gather and assess new system-related requests, brainstorm solutions, and create actionable project plans.
- Serve as a subject matter expert on the tools, leading continuous improvement initiatives and training sessions for both new and existing team members.
Role Requirements
This position is not focused on system development; however, it necessitates collaboration with developers and engineers to facilitate detailed system modifications. You will engage in various tasks such as user management, data synchronization errors, reporting, opportunity data validation, security, and product catalog creation.
Desired Skills and Attributes
- A passion for process improvement and a strong analytical mindset.
- Experience in retail media, eCommerce, and digital advertising.
- Proficiency in Salesforce or similar CRM and OMS systems.
- 2-3 years of experience in a system administration role related to the mentioned tools.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Excellent written and verbal communication skills.
Team Collaboration
This role will report to the SVP of Business Transformation and will work closely with various departments including Sales, Client Solutions Management, and Accounting & Finance.
Company Culture
Epsilon values integrity, collaboration, innovation, respect, and accountability. We are committed to fostering a culture that embraces diversity and encourages personal and professional growth.
Benefits
As part of Epsilon, you will enjoy a comprehensive benefits package designed to support your well-being and career development.
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