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Citrix Analyst, Systems Administration

3 months ago

St Petersburg, United States Raymond James Financial Services Full time

Description

This position will follow our hybrid work model, we expect the selected candidate to be in office 2-3 days a week at one of the following office locations: St. Petersburg, FL; Memphis, TN; Southfield, MI.

Job Summary

Raymond James is looking for a new Citrix Analyst/Systems Admin position within the DW-Virtualization team supporting the expansion projects ranging from HSZ expansion to Cloud based VDI leveraging Citrix and Azure, and W365 delivery systems. This position will further remove risk of a single source of knowledge and responsibility and allow for more expedient innovation with Cloud adoption and client virtualization technologies.

Essential Duties and Responsibilities

  • Manages and maintains complex systems.

  • Performs implementations and upgrades in compliance with security guidelines.

  • Ensures availability, security and integrity of assigned systems.

  • Monitors systems, including setting alerts to maintain the stability of the environment and monitoring error logs. Troubleshoots or escalates issues as needed.

  • Evaluates and identifies ways to automate, streamline, and improve day-to-day maintenance and administrative practices.

  • Installs or coordinates installation of patches and releases on development, test, pre-production, and production systems.

  • Ensures adherence to Service Level Agreements regarding application availability.

  • Serves as central point of contact and as a liaison to other IT departments and vendors regarding installations, server maintenance, licensing and upgrade issues.

  • Effectively manages communication between end users, vendors, and IT departments to solve production, pre-production, test, and t environment problems quickly.

  • Creates and maintains accurate system run book for assigned systems.

  • Maintains current description and documentation of application configuration, including tracking and documenting any changes to environments.

  • Assists in capacity planning, performance monitoring and tuning on assigned systems.

  • Participates in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans.

  • Participates in project meetings supporting business objectives.

  • Performs other duties and responsibilities as assigned.

Qualifications

Education/Previous Experience

  • Minimum of a Bachelor’s degree MIS, Computer Sciences, Business or related degree and 1-2 years of relevant experience preferably in systems or application administration or a combination of education, training and experience as approved by Human Resources.

TECHNICAL SKILLS

  • Maintaining and managing Citrix applications

  • Technical and conceptual mastery of Citrix virtualization solutions ( Virtual Apps, Virtual desktop, PVS, AppSense, NetScaler, FSlogix, VMware (vSphere) and Cloud Gateway.

  • Maintain multiple XenApp / XenDesktop images through monthly image updates.

  • Strong troubleshooting capabilities

  • Knowledge of Windows 365 and AWS

  • Knowledge of Microsoft server operating systems and environments

  • Process automation; ability to use advanced scripting language, i.e., PowerShell.

  • System monitoring; Splunk, Datadog and ControlUp preferred

  • Knowledge of IP network design and principles, Windows OS, Intel-based hardware configurations and components for workstations and servers; security best practices; MS Active Directory; Storage Area Network technologies; system monitoring and event analysis; virtualization concepts and technologies; Group Policy

COMPETENCIES

  • Analysis : Identify and understand issues, problems and opportunities; compare data from different sources to draw conclusions.

  • Communication : Clearly convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

  • Exercising Judgment and Decision Making: Use effective approaches for choosing a course of action or developing appropriate solutions; recommend or take action that is consistent with available facts, constraints and probable consequences.

• Technical and Professional Knowledge : Demonstrate a satisfactory level of technical and professional skill or knowledge in position-related areas; remains current with developments and trends in areas of expertise.

  • Building Effective Relationships : Develop and use collaborative relationships to facilitate the accomplishment of work goals.

  • Client Focus : Make internal and external clients and their needs a primary focus of actions; develop and sustain productive client relationships.

Job: Technology

Primary Location: US-FL-St. Petersburg-Saint Petersburg

Other Locations: US-FL-Clearwater-Clearwater, US-FL-Tampa-Tampa, US-FL-St. Petersburg-Saint Petersburg, US-MI-Southfield-Southfield

Organization Technology

Schedule Full-time

Job Shift Day Job

Travel No

Req ID: 2402429