Customer Service Ambassador
1 week ago
At Window Genie, a Neighborly company, we're dedicated to delivering exceptional service to homeowners in our community. As a Customer Service Representative, you'll play a vital role in upholding our commitment to customer satisfaction and professionalism.
We're seeking a self-motivated, energetic, and detail-oriented individual who can provide top-notch customer service. You'll be comfortable in day-to-day business operations and possess excellent communication skills.
Responsibilities:
- Answer inbound phone calls and provide job estimates/quotes for services
- Manage and enter data into our point-of-sale system
- Schedule and communicate jobs, callbacks, delays, and estimates with customers and service professionals
- Educate customers about service verticals, upsell opportunities, and follow up for all services
- Make outbound service reminder phone calls to customers
- Manage all phone calls, emails, and office calendars
- Perform light marketing tasks as needed
- Assist the owner in customer-facing and internal services of the business
Requirements:
- Experience in Administration, inside sales, and Customer Service Representative roles
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Professional appearance and personality
- Team player who can work independently
We're looking for a team member who can work part-time, Monday-Friday, with the potential for year-round employment based on business growth. If you're a motivated and customer-focused individual, we encourage you to apply.
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