Restaurant Operations Leader

2 weeks ago

Springfield, Illinois, United States O'Reilly Hospitality Management Full time
Join our dynamic team as a Restaurant Operations Leader

We are proudly managed by O'Reilly Hospitality Management, LLC (OHM).

At OHM, WE are:

• A progressive and expanding organization that provides opportunities to pursue your passions through initiatives in sustainability, health & wellness, community engagement, and philanthropic efforts.

* Dedicated to empowering team members at all levels of leadership. Every individual has the chance to contribute uniquely, making a significant impact.

* Looking for supportive, collaborative, and detail-oriented individuals to join our workforce.

What we provide:

• 401k & Roth matching - available for both full-time and part-time team members

• Health, Dental, Vision & Life Insurance Options

• Paid Time Off, including Paid Parental Leave

• Opportunities for Growth and Career Advancement

• Travel Perks & Discounts for Hotel/Restaurant

Experience financial flexibility O'Reilly Hospitality Management Team Members can enroll in DailyPay from day one

Key Responsibilities:
  • Assist the Restaurant Management Team in guiding, training, and mentoring restaurant staff.
  • Oversee the dining area during service periods to ensure that all standards and service protocols are upheld through guest interactions.
  • Ensure that checklists, requisitions, and proper opening and closing procedures established by management are completed each shift.
  • Communicate effectively, both verbally and in writing, to provide clear guidance to team members.
  • Monitor performance and encourage improvement where necessary.
  • Ensure accurate staffing levels for all service areas based on business demands.
  • Organize and conduct pre-shift and departmental meetings to relay important information to staff, such as occupancy levels and menu updates, safety and health regulations, promotions, and HR topics.
  • Engage with guests and team members using a confident, positive, and clear speaking voice, actively listening to requests, responding appropriately, and providing accurate information.
  • Remain calm and alert, especially during emergencies and busy periods, serving as a role model for team members and other hotel staff.
  • Ensure compliance with necessary standard operating procedures for all service areas in accordance with Federal, state, local, and O'Reilly Hospitality Management standards.
  • Ensure that all service steps outlined in training materials are followed consistently.
  • Interact positively with guests, promoting restaurant and hotel services, resolving issues to the satisfaction of all parties involved. Answer telephones clearly.
  • Move throughout the facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperatures, assess appearance and taste of products, and check preparation methods to ensure quality. Provide guidance for improvement and make necessary adjustments for consistency.
  • Ensure compliance with all cash handling procedures.
  • Maintain cleanliness across all service areas daily.
  • Solicit feedback from guests regarding service and food & beverage offerings.
  • Ensure that all daily reports are detailed and submitted promptly.
  • Embrace O'Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
  • Perform other duties and responsibilities as required or requested.
Supportive Functions:

In addition to the essential functions, this position may require performing a combination of the following supportive services, with the percentage of time spent on each determined by management based on the specific needs of the restaurant.
  • Ensure equipment maintenance by requesting repairs and training staff on proper usage, following standard operating procedures to report and resolve issues.
  • Support the entire Food & Beverage operation, including supervising other areas as needed, managing special projects, running promotions, and handling public relations and marketing when requested by management.
  • Attend mandatory meetings, including divisional and staff meetings.
  • Utilize standard software programs such as Word, Excel, Publisher, Canva, PowerPoint, and Outlook.
  • Maintain a clean and organized workspace.
  • Complete any other duties assigned by the Restaurant Management Team.
  • Exhibit positive leadership qualities that inspire team members to meet and exceed standards.
  • Regular attendance in accordance with established standards is essential for successful performance in this role. Team members with irregular attendance may face disciplinary action, up to and including termination of employment, as documented by the restaurant supervisor or manager on duty.
  • All team members are required to fully comply with rules and regulations for the safe and efficient operation of hotel & restaurant facilities. Violations of the O'Reilly Hospitality Management, LLC handbook may result in disciplinary action.
Skills & Abilities:
  • Proficient in Microsoft Office Suite (Word, Excel).
  • A pleasant and professional manager who maintains a neat and clean appearance.
  • Ability to motivate team members to collaborate effectively to ensure food and service meet established standards.
  • Must be capable of managing the pressures of coordinating multiple activities simultaneously and recommending appropriate solutions to restaurant challenges.
  • Strong leadership, management, organizational, and communication skills.
  • Ability to identify and resolve problems efficiently.
  • Excellent verbal and written communication skills.
  • Ability to deliver results.
  • Ability to work well with and motivate a variety of personality types while maintaining tact and diplomacy in all interactions.
  • Ability to multitask and prioritize effectively.
  • Model behaviors that effectively motivate, lead, and develop the restaurant team.
Maintain a positive reputation within the community.

Hours:
  • Due to the nature of the business, scheduling may vary and include evenings, weekends, and holidays.
Education & Experience:
  • A minimum of 2 years of experience in food and beverage/restaurant operations. Management experience is preferred.
Physical Requirements of the Position:
  • Requires a minimum lifting capacity of 50 pounds, such as one large bag of onions or one crate of lettuce. Must be able to bend and lift items weighing a minimum of 40 pounds overhead for storage. Must be able to transport food and cooking utensils with food products weighing up to 10 pounds.
  • May be required to lift in excess of 40 pounds on occasion.
Physical Activity of the Position:
  • Includes stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, pinching with fingers, typing, grasping, feeling, talking, hearing, and repetitive motion.
Environmental Conditions:
  • Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time indoors.
  • Extremes of Heat Plus Temperature Changes: Sufficiently high temperatures may cause discomfort unless exceptional protection is provided.
  • Temperature Changes: Marked and abrupt variations in temperature may cause noticeable bodily reactions.
O'Reilly Hospitality Management, LLC is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status, or other protected classifications.

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