Restaurant Operations Supervisor

2 weeks ago


Springfield, Illinois, United States Jimmy John Full time
Compensation: $20.00 / hour.

Overview: Oversees all aspects of the restaurant to guarantee exceptional customer service and high-quality offerings in the absence of the General Manager. Responsible for the effective delivery of quick, precise sandwiches and outstanding customer interactions while ensuring a tidy and well-organized shift.

Key Responsibilities:
  • Leads a team of approximately three to 15 staff members.
  • Provides comprehensive on-the-job training for all team members.
  • Manages the ordering, receiving, storage, and distribution of all food, labor, equipment, cleaning, and paper supplies to minimize waste and theft.
  • Assists in overseeing food preparation, sales, and service.
  • Forecasts food item requirements and estimates consumption per shift.
  • Supervises food preparation and service operations during shifts, assisting during peak times to maintain restaurant efficiency.
  • Ensures every customer receives top-notch service.
  • Coordinates deliveries and supervises drivers to enhance delivery efficiency.
  • Handles daily food preparation tasks, including opening procedures, meat and vegetable slicing, and bread production.
  • Completes closing procedures effectively.
  • Implements systems and procedures with complete integrity and thoroughness.
  • Manages daily and weekly documentation.
  • Responsible for the accuracy of cash drawers throughout the shift.
  • Audits previous shifts' systems and procedures for integrity and thoroughness.
  • Conducts preventive maintenance and upkeep on equipment and supplies.
  • Performs additional related duties as necessary.
Qualifications: Must possess fluency in spoken and written English. Strong mathematical skills in addition, subtraction, fractions, and percentages are essential. Familiarity with personal computers and software such as Excel and Word is required.

Must be able to stand, walk, sit, use hands, reach with arms, talk, hear, and have close, distance, peripheral, and depth perception vision. Occasionally, the role may require climbing, balancing, stooping, kneeling, crouching, or crawling, as well as lifting up to 50 pounds.

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing duties, employees may be exposed to mechanical parts, and the noise level in the work environment is moderate.

Additional Requirements: Must be willing to work overtime, holidays, and weekends as business needs arise. Candidates must be at least 18 years old, possess a valid driver's license, have reliable transportation, current automobile insurance, a clean driving record, and the physical stamina to work 50-60 hours per week.

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