Front Desk Operations Supervisor

3 weeks ago


Sunnyvale, California, United States Courtyard Sunnyvale Full time

Job Summary:

We are seeking a skilled Front Desk Supervisor to oversee front desk operations and provide exceptional guest service at Courtyard Sunnyvale.

Key Responsibilities:

  • Supervise front desk staff to ensure efficient and friendly service to guests.
  • Resolve guest complaints and concerns in a professional and timely manner.
  • Manage front office operations, including check-in, check-out, and room assignments.
  • Perform bookkeeping tasks, such as balancing accounts and conducting audits.
  • Make and confirm reservations, and promote hotel marketing programs.
  • Ensure hotel entrance, reception, and public areas are clean and well-maintained.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits and follow MSDS and OSHA standards.

Requirements:

  • Associate's or Bachelor's degree preferred.
  • 1 to 3 years of related experience.
  • Ability to work a varied schedule, including holidays and weekends.
  • Physical stamina to stand for extended periods, walk, and lift up to 25 pounds.

What We Believe:

At Courtyard Sunnyvale, we believe in providing exceptional guest service and creating a positive work environment. If you share our values and are passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.


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