Front Desk Operations Supervisor
3 weeks ago
Job Summary:
We are seeking a skilled Front Desk Supervisor to oversee front desk operations and provide exceptional guest service at Courtyard Sunnyvale.
Key Responsibilities:
- Supervise front desk staff to ensure efficient and friendly service to guests.
- Resolve guest complaints and concerns in a professional and timely manner.
- Manage front office operations, including check-in, check-out, and room assignments.
- Perform bookkeeping tasks, such as balancing accounts and conducting audits.
- Make and confirm reservations, and promote hotel marketing programs.
- Ensure hotel entrance, reception, and public areas are clean and well-maintained.
- Follow sustainability guidelines and practices related to HHM's EarthView program.
- Practice safe work habits and follow MSDS and OSHA standards.
Requirements:
- Associate's or Bachelor's degree preferred.
- 1 to 3 years of related experience.
- Ability to work a varied schedule, including holidays and weekends.
- Physical stamina to stand for extended periods, walk, and lift up to 25 pounds.
What We Believe:
At Courtyard Sunnyvale, we believe in providing exceptional guest service and creating a positive work environment. If you share our values and are passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
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