Front Desk Representative
2 months ago
As a Front Desk Agent at AC Sunnyvale, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:
- Registering guests and handling check-ins and check-outs
- Providing information about hotel services, facilities, and local attractions
- Handling guest inquiries and resolving issues in a timely and professional manner
- Maintaining accurate records and updating guest information
- Working effectively with other departments to ensure seamless guest service
As a Front Desk Agent, you will be expected to:
- Approach all interactions with guests and colleagues in a friendly and service-oriented manner
- Maintain high standards of personal appearance and grooming
- Comply with hotel policies and procedures at all times
- Be aware of all hotel services, facilities, and promotions
- Be able to work effectively in a fast-paced environment and adapt to changing situations
To be successful as a Front Desk Agent, you will need:
- High school diploma or equivalent required; college coursework in a related field is helpful
- Experience in a hotel or related field is preferred
- A positive and upbeat personality with a desire to deliver exceptional customer service
- Ability to multitask, be detail-oriented, and problem-solve effectively
- Excellent communication and interpersonal skills
As a member of the AC Sunnyvale team, you will enjoy a competitive benefits package, including:
- Medical, dental, and vision coverage
- Short-term and long-term disability income
- Term life and AD&D insurance
- Paid time off
- Employee assistance program
- 401(k) retirement plan
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