Front Desk Representative

2 months ago


Sunnyvale, California, United States AC Sunnyvale Full time
Job Summary:

As a Front Desk Agent at AC Sunnyvale, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:

  • Registering guests and handling check-ins and check-outs
  • Providing information about hotel services, facilities, and local attractions
  • Handling guest inquiries and resolving issues in a timely and professional manner
  • Maintaining accurate records and updating guest information
  • Working effectively with other departments to ensure seamless guest service
Responsibilities:

As a Front Desk Agent, you will be expected to:

  • Approach all interactions with guests and colleagues in a friendly and service-oriented manner
  • Maintain high standards of personal appearance and grooming
  • Comply with hotel policies and procedures at all times
  • Be aware of all hotel services, facilities, and promotions
  • Be able to work effectively in a fast-paced environment and adapt to changing situations
Requirements:

To be successful as a Front Desk Agent, you will need:

  • High school diploma or equivalent required; college coursework in a related field is helpful
  • Experience in a hotel or related field is preferred
  • A positive and upbeat personality with a desire to deliver exceptional customer service
  • Ability to multitask, be detail-oriented, and problem-solve effectively
  • Excellent communication and interpersonal skills
Benefits:

As a member of the AC Sunnyvale team, you will enjoy a competitive benefits package, including:

  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan


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