Front Desk Representative
2 months ago
As a Front Desk Agent at Domain Sunnyvale, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless stay. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.
Key Responsibilities:- Provide attentive and courteous service to all guests, maximizing room revenue and occupancy.
- Register guests, handle check-ins and check-outs, and ensure accurate and efficient processing of guest information.
- Manage reservations, including making and modifying bookings, and ensuring accurate and up-to-date information.
- Handle guest inquiries and requests, providing information on hotel services, facilities, and hours of operation.
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
- Collaborate with other departments to ensure seamless guest experience and resolve any issues that may arise.
- High School diploma or equivalent required; college coursework in a related field is helpful.
- Experience in a hotel or related field is preferred.
- Positive and upbeat personality with a desire to deliver outstanding customer service.
- Ability to multitask, be detail-oriented, and problem-solve in a fast-paced environment.
- Effective communication and interpersonal skills, with the ability to work well with guests and colleagues.
- Basic arithmetic functions and ability to work with financial information and data.
- Competitive hourly rate: $16.00-$21.52 per hour.
- Medical, dental, and vision coverage.
- Short-term and long-term disability income.
- Term life and AD&D insurance.
- Paid time off.
- Employee assistance program.
- 401(k) retirement plan.
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