Front Desk Representative

2 months ago


Sunnyvale, California, United States Domain Sunnyvale Full time
Job Summary

As a Front Desk Agent at Domain Sunnyvale, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless stay. Your primary responsibilities will include registering guests, making and modifying reservations, and handling hotel operator and concierge duties.

Key Responsibilities:
  • Provide attentive and courteous service to all guests, maximizing room revenue and occupancy.
  • Register guests, handle check-ins and check-outs, and ensure accurate and efficient processing of guest information.
  • Manage reservations, including making and modifying bookings, and ensuring accurate and up-to-date information.
  • Handle guest inquiries and requests, providing information on hotel services, facilities, and hours of operation.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
  • Collaborate with other departments to ensure seamless guest experience and resolve any issues that may arise.
Requirements:
  • High School diploma or equivalent required; college coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Positive and upbeat personality with a desire to deliver outstanding customer service.
  • Ability to multitask, be detail-oriented, and problem-solve in a fast-paced environment.
  • Effective communication and interpersonal skills, with the ability to work well with guests and colleagues.
  • Basic arithmetic functions and ability to work with financial information and data.
What We Offer:
  • Competitive hourly rate: $16.00-$21.52 per hour.
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.


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