Guest Services Representative

2 weeks ago


Glenwood Springs, Colorado, United States Hotel Colorado Full time
Job Overview

Position: Front Desk Agent - Full Time

Company: Hotel Colorado

The Hotel Colorado is seeking a dedicated Front Desk Agent to provide exceptional service to our guests. Ideal candidates will possess a warm demeanor and meticulous attention to detail. The role requires the ability to handle multiple tasks efficiently while engaging with a diverse clientele in a diplomatic manner. Previous experience in customer service is highly regarded.

Compensation: $22/hr DOE

Benefits: Eligible for medical, dental, and vision benefits, 401K after one year, accrued vacation and sick time, complimentary employee meals during shifts, discounted rates at sister properties, and access to company ski passes during the season. A free bus pass is provided after 30 days of employment based on your home address. Additionally, our Employee Assistance Program is available for all staff and their immediate family members.

About Hotel Colorado: Established in 1893, Hotel Colorado has a rich history of providing outstanding hospitality. We are currently undergoing extensive renovations to enhance our facilities, including a comprehensive remodel of all guest rooms. As the only full-service hotel in the area, we offer a variety of dining options, event hosting capabilities, and a welcoming atmosphere for groups of all sizes.

Key Responsibilities:

  • Welcome guests and facilitate check-in processes, ensuring all necessary information is collected and entered accurately.
  • Address guest inquiries both in person and via phone, providing information on local attractions, hotel services, and safety protocols.
  • Assist guests in fulfilling their needs to ensure a pleasant stay, including making reservations for dining and entertainment.
  • Resolve guest complaints with sound judgment or escalate to management when necessary.
  • Handle internal and external phone calls, taking messages for guests as required.
  • Manage reservations for future guests, ensuring clarity on hotel policies and availability.
  • Process guest check-outs, including bill computation and payment collection.
  • Maintain a clean and organized front desk area.
  • Stay informed about hotel services and local attractions to assist guests effectively.
  • Complete necessary administrative tasks, including filing and record maintenance.
  • Perform additional duties as assigned by management.


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