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Guest Services Representative
2 months ago
Position: Front Desk Agent - Full Time
The Hotel Colorado is seeking a dedicated Front Desk Agent to join our team. We value candidates who exhibit a warm demeanor and possess meticulous attention to detail. Ideal applicants should demonstrate the ability to manage multiple tasks while engaging with a diverse clientele in a diplomatic manner. Previous experience in customer service is highly regarded.
Compensation: The hourly wage for this role is $22, depending on experience.
Benefits: Our employees enjoy a range of benefits, including eligibility for medical, dental, and vision insurance, a 401K plan after one year of service, accrued vacation and sick leave, complimentary meals during shifts, discounted rates at our sister property, and access to company ski passes during the season. Additionally, after 30 days of employment, employees receive a free bus pass based on their home address. We also provide an Employee Assistance Program for all staff and their immediate family members.
About Hotel Colorado: Since 1893, Hotel Colorado has been renowned for its exceptional hospitality. We have recently completed a significant restoration project, enhancing our meeting and banquet facilities, and are currently undergoing further renovations to upgrade all guest accommodations. As the only full-service hotel in Glenwood Springs, we offer comprehensive dining options, catering services, and facilities for events ranging from small gatherings to large conferences.
Key Responsibilities:
- Welcome guests and manage check-in procedures, ensuring all necessary information is accurately recorded.
- Address guest inquiries both in person and via phone with professionalism and courtesy, providing information on hotel services and local attractions.
- Assist guests in fulfilling their needs to ensure a pleasant stay, including making reservations for dining and entertainment.
- Resolve guest complaints and issues with sound judgment, escalating to management when necessary.
- Handle internal and external phone calls, ensuring messages are accurately relayed to guests.
- Manage reservations for future guests, ensuring all policies regarding cancellations and guest information are clearly communicated.
- Facilitate the check-out process, including bill computation and payment collection.
- Maintain a clean and organized front desk area.
- Stay informed about hotel amenities and local attractions to assist guests effectively.
- Complete necessary administrative tasks, including filing and record-keeping.
- Perform additional duties as assigned by management.
