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Customer Success Professional

2 months ago

Miami, Florida, United States Reeco Full time
About Us

We're Reeco, a pioneering tech company transforming the hospitality industry with innovative solutions. Our mission is to empower top brands like Hilton, Marriott, Hyatt, and IHG to deliver exceptional guest experiences while streamlining operations.

Our Core Values

We live by our core values of Hear, Humility, Excellence, Ambition, Respect, Transparency, and Trust. These principles guide our approach to customer success, product development, and company growth.

Job Summary

We're seeking a skilled Customer Success Manager to join our team. As a key member of our customer success team, you'll be responsible for building strong relationships with clients, driving product adoption, and ensuring customer satisfaction.

Responsibilities
  • Develop and maintain strong relationships with clients through regular communication and issue resolution.
  • Monitor and analyze customer usage and engagement with our software, identifying opportunities for growth and improvement.
  • Collaborate with internal teams to drive product enhancements and ensure customer needs are met.
  • Proactively manage customer renewals and identify opportunities for upselling and cross-selling.
  • Track and report on key customer success metrics, using data-driven insights to inform business decisions.
Requirements
  • 3+ years of experience in customer success, account management, or a related field.
  • Experience in the hospitality industry or working with hospitality software solutions is a plus.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
  • Strong problem-solving skills and a proactive approach to addressing customer issues.
  • Ability to manage multiple clients and projects simultaneously, with strong organizational and time management skills.
  • Proficiency in using customer success software and CRM tools.
  • Bilingual English/Spanish.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for growth and professional development.
  • A dynamic and innovative work environment.
  • The chance to work with a talented and passionate team dedicated to transforming the hospitality industry.
How to Apply

If you're a motivated and results-driven professional looking to make a meaningful impact, please submit your resume and a brief introduction explaining why you're a great fit for this role.